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Ascensus FDP-102

BrushedStatue

I have been unable to connect Ascensus plans for months. I saw a post opened in January that was closed with no resolution. This is the same result any time day or night on weekdays or weekends, so clearly this has nothing to do with "market hours." What's the story?

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Comments

Coach Natalie

@BrushedStatue, thanks for reaching out to the Community regarding this issue!

I'm sorry you're experiencing difficulties connecting to Ascensus in Quicken Simplifi. To clarify, is the error happening when trying to add the account, or are you experiencing it on an existing account? If the latter, when was the last time the account was able to be updated in Quicken Simplifi?

When viewing your connection attempts from our end, I'm only seeing attempts from yesterday. Since Ascensus is part of Vanguard, and Vanguard does block connection traffic during market trading hours (see here), I'd suggest trying again this weekend so we can see the connection attempts occurring outside of peak hours.

Please let us know how things go!

-Coach Natalie

BrushedStatue

It is trying to add the account; it has never been connected. I tried to add this last night well past market close. I have tried adding over the weekend and all attempts have failed for at least 5 months.

Coach Natalie

@BrushedStatue, please give it another try this weekend and let us know how it goes. We need to be able to see the aggregation events from our end showing that you've tried outside of peak hours.

Thanks!

BrushedStatue

Tried again at 9:18pm MT and failed with the same error. I'll try it a few more times throughout the weekend so you can get several data points.

Thank you.

BrushedStatue

Same error at 10:49am MT on Saturday.

BrushedStatue

Same error at 6:47pm MT on Saturday.

Coach Kristina

Thank you for your replies,

Please try again tonight or tomorrow morning (outside of business hours). If the issue still persists, please let us know the name of the account(s) as it shows on the financial institution website, the URL (web address) that you use when logging into the account directly through the financial institution website, and please send logs. To send logs, please follow the steps below:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

If you are not comfortable providing the requested information in this discussion, then please send it via DM.

Thank you!

BrushedStatue

OK I think I'm all set, this was enough of a clue to get there. Putting some detail as to what I needed to do for anyone else who might find this.

Vanguard moved my Individual 401k plan to Ascensus. The only account I was given was the plan administrator account which is at https://www.sponsorinsight.com/Ascensus. That login does not connect to Simplifi. I can see both 401k accounts from that login, but it's the login for the plan.

Despite lots of searching I found no documentation on how to create individual logins for each participant at Ascensus. I finally got that figured out and was able to create 2 individual logins at https://myaccount.ascensus.com/rplink/dashboard/ . These logins show the exact same information, but will actually connect to Simplifi as expected.

The Ascensus plan portal makes it look as if those plan accounts already exist, as you can "login on behalf of" the user. That's not actually the case. I clicked the "individual saver employee website" link on the plan sponsor login page and from there was able to set up the individual accounts (below the login).

Thanks for the help. I hope this is able to help others searching for it. I see a variety of posts that were opened with the same question and closed with no resolution.

ogl

Getting an Ascensus FDP-105 error for couple days now. Not connecting.

Coach Natalie

@ogl, thanks for letting us know!

I'm sorry to hear that you're having trouble connecting to Acsensus in Quicken Simplifi. Please give the connection a try over the weekend to see if you get better results. If you're still experiencing an issue as of next week, please let us know if the issue is occurring on an existing account, or if this is your first time connecting to this bank in Quicken Simplifi.

We look forward to your reply!

rdnewman

I too continue to see an issue connecting to Acsensus (FP-105) on an account that had been working fine for some time. This was again attempted on a Saturday but still an FP-105.

Coach Kristina

Hello @rdnewman,

I'm sorry to hear you're encountering this issue. Since FDP-105 errors are often caused by temporary issues, the first troubleshooting step is to wait a couple days and try again. If the issue is still persisting after you've waited a couple days, please let us know, and also let us know if this is happening with an account you're trying to add for the first time, or if the problem account was previously connected in your Quicken Simplifi.

I look forward to your reply!

ogl

Update: Ascensus (formerly Vanguard i401k) connection IS WORKING for me this morning after being down with FDP-105 error for 8 days.

Coach Natalie

@ogl, woohoo! Thanks for the update.