FDP-102 error with Barclays

System
System Administrator admin

This discussion was created from comments split from:

Barclays url change?.

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  • I am still receiving the error.

    We are unable to connect to Barclays Online Banking - US at this time. Please try again later.

    Care Code: FDP-102

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ChivalricPine87, thanks for letting us know!

    Is the error occurring on an existing account or with a fresh connection? If the former, let's have you try with a fresh connection:

    1. Make all of your Barclays accounts manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how it goes, please!

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

    The Community Meetup - April 2025 Edition

  • Tried doing the steps. I moved the Barclays accounts to Manual, but on step 2 the new Account connection does not go through:

    "We are unable to connect to Barclays Online Banking - US at this time. Please try again later.

    Care Code: FDP-102"

    Also tried for the old Delaware connection which also fails.

    I can log into Barclays separately/directly, so the account login is working and connecting from my computer.

  • Coach Kristina
    Coach Kristina Moderator admin

    Thank you for your reply,

    So that we can further investigate this issue, please provide the name of the affected account(s) as it appears in your Quicken Simplifi and as it appears on the financial institution website.

    Also, please send logs. To do this, please follow these steps:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    -Coach Kristina

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ChivalricPine87, thanks for giving those steps a try and posting back!

    I went ahead and got the FDP-102 error with Barclays Online Banking - US escalated and will post back as updates are received.

    EWC-11537958

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

  • DSS
    DSS Member
    edited January 27

    now also getting a FDP-107 error when trying to connect to Barclays. It has been 102 days since I was last able to connect. Is Quicken issuing a credit for this loss of functionality?

  • System
    System Administrator admin
    edited January 27

    This discussion was created from comments split from:

    FDP-102 error with Barclays.

  • @Coach Natalie Thank you, I was wondering what happened to my posts. 😅

    For what Coach Kristina is asking… What is she asking? If it's my Quicken ID and username at the other site, I do not feel comfortable at all posting those on public community forum.

    Also I do not see a "Send Feedback" link when I follow the Profile instructions, although I do get a new window that opens for user summary, user id, and dataset id.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ChivalricPine87, thanks for the reply!

    Coach Kristina was asking for the name of the account, not your login information. If we end up needing this or logs from you, I'll let you know. You can disregard those items for now.

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited January 27

    @DSS, thanks for bringing this to our attention!

    When viewing your connection attempts from our end, I see that the FDP-107 error is occurring with the Barclays Bank Delaware bank option. An FDP-107 error means that the wrong bank option is being used, so please go ahead and use the Barclays Online Banking - US bank option moving forward. I see that you're receiving an FDP-102 error with Barclays Online Banking - US. Is that what you're seeing from your end as well? If so, is the error occurring on an existing account, or when connecting to Barclays for the first time?

    Please let us know!

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

  • JacobK
    JacobK Member
    edited January 27

    Hi, I was notified that the Barclays connection issue was resolved. However, when I try to reconnect in Simplifi and even remove the account and add it a new, I get this error:

    We are unable to connect to Barclays Online Banking - US at this time. Please try again later.
    Care Code: FDP-102

    At one point, I also got this error: Request failed with status code 403
    Care Code: QCS-0403-2

    I know I was using the right credentials because I was able to log into https://cards.barclaycardus.com/ successfully.

  • Coach Jon
    Coach Jon Moderator admin
    edited January 27

    Hello @JacobK,

    Thank you for reaching out! That alert was indeed resolved. I can see the FDP-102 error you are receiving with Barclays on our side as of today. I would suggest waiting to see if this issue clears up after 48 hours. After that time, if you could let us know if the error is occurring on an existing account or with a fresh connection, this would help. If the former, let's have you try with a fresh connection after waiting 48 hours:

    1. Make all of your Barclays accounts manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how it goes, please!

    -Coach Jon

  • I am still receiving the FDP-102 error as of today 1/27/25 3PM. I am unable to connect to Barclays Online Banking - US at this time.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @ChivalricPine87 & @FormerMinter, we learned that this issue is actually still ongoing, per our service provider. We re-escalated the issue to our internal teams and reopened the Alert accordingly.

    We apologize for the inconvenience and ask that you once again follow the Alert for updates. Thank you!

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

  • Coach Jon
    Coach Jon Moderator admin
    edited January 27

    Hello @JacobK,

    I apologize, it looks like the issue is still ongoing at this time. We have reopened the alert and will post there with any status updates.

    Thank you for your patience!

    -Coach Jon

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited January 27

    @DSS, just wanted to follow up here — we learned that the FDP-102 error is actually still ongoing with our service provider. We reopened the Alert and ask that you continue to follow it for updates!

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

  • Additional information about my use case. I've deleted my old connection and the error occurs on a new connection. Also, my bank account is strictly a bank account w/ Barclays; I don't have a Barclays credit card.

  • DSS
    DSS Member

    now Barclays is returning a FDP-175 error.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @DSS, thanks for letting us know!

    Since Barclays is experiencing an outage in general, please go ahead and follow the Alert, and then let us know if you're still experiencing any issues after it's marked as resolved.

    We appreciate everyone's continued patience as the connection issues with Barclays are worked on!

    -Coach Natalie

    *Check out Quicken Simplifi's Community Meetup Newsletter!

This discussion has been closed.