Account Reset Error with Vanguard (edited)
Comments
-
// 2025-04-03 The connection between the Simplifi web app with Vanguard seems to be working now. Reconnections happened for my non-Vanguard accounts - seems to something got updated between the aggregator and/or the source data institutions.
0 -
I couldn't connect through the web app or through the iphone app, but eventually I found a way.
I logged on to the Vanguard site on a web browser and went to my Security Settings in Profile & Account Settings. There's a link to an Aggregation Security page, and I deleted the existing token for Intuit that was there. I then logged out of Vanguard (important to log out before opening Simplifi) and opened the Simplifi app on my iPhone and added the Vanguard account through Settings (this won't work if you try adding the account on the Simplifi web version). Be patient when you get the screen that says it's adding the account, because it took nearly 4-5 minutes for mine to link. Also, when it first linked my accounts, the balance in Simplifi was zero and I had to close the app and open it again so that it would refresh and show a balance.
I'm not sure this will work for others who still can't link to Vanguard, but I tried every combination of ways to link the account, and this was the only way that would work for me.
0 -
Thanks, Iwyman, for documenting your experience and sharing it with everyone! However, it doesn’t make sense to me in the context of how web app products generally work. If the connection between Intuit and Vanguard can be established on the backend, the front-end platform (e.g., Simplifi web, Android, iOS, iPadOS) used to access Vanguard via Simplifi shouldn’t matter.
0 -
I can't understand it either, but clearly the Simplifi web version can create the security token on the Vanguard website but it can't establish a link to the account data. And, once that token is set (and no account link established) other Simplifi apps that try and create a link just spin until you abort the process. If you delete the token on Vanguard's site, the iphone can then create a new token and link the data (at least it did for me). If you delete the token on Vanguard's site and then try a new account link from the web app, all it does is re-token the Vanguard web site but cannot link the account data. Once that security token is reset, it seems that other apps cannot establish a new account link with Vanguard.
I only happened on this through a lot of trial and error - until it worked. It would be nice if the Simplifi web app just worked for Vanguard, but I believe most think the errors are on Vanguard's side of things. I'm dubious of that, since it does work on the phone app.
2 -
Thank you for sharing your thoughts, Iwyman! It’s highly unlikely that the issue is on Vanguard’s side. I also use a different financial app that accesses Vanguard through a third-party aggregator (e.g., Yodlee). Well, Intuit, the ball is in your court! This has been a very frustrating user experience that doesn’t make sense at all.
0 -
Vanguard is STILL BROKEN.
I re-connected with the mobile app yesterday, but when I logged in this morning it was broken again.
FIX THIS PLEASE. This is clearly not a "problem Vanguard's side"
0 -
I am also having an issue with Vanguard yet again. This is after the Target credit card connection was broken for weeks.
The Vanguard workaround of using the Simplifi mobile app to reload doesn't work either. I get an error message stating, "Safari can't open the page. The error was: 'Load cannot follow more than 20 redirections.'" (The workaround was suggested by Coach Natalie here:
0 -
I have re-linked twice now in the iPad app, which seems to work until the next day when it is broken again.
0 -
Hey everyone!
The persistent reauthorizations with Vanguard is a known issue:
While the issue is worked on, users will need to continue reauthorizing when prompted for their accounts to stay connected and updated. If you experience any trouble reauthorizing from the Web App, try the Mobile App.
Thank you all for your patience as the issues with Vanguard are worked on!
-Coach Natalie
*Check out Quicken Simplifi's Community Meetup Newsletter!
1
