Thrift Savings Plan (TSP) connection to Simplifi is broken - FDP-102 error (edited)
The Simplifi connection to the Thrift Savings Plan (TSP) stopped working on Saturday, April 19 and is still broken.
On update in Simplifi, TSP will request an MFA code. Upon entry of the MFA code, update will continue for a short while but ends in failure with the following message: "Account needs attention (Care code: FDP-102) We are unable to connect to Thrift Savings Plan at this time. Please try again later.":
I can login directly to their website with no problem or errors. I have not recently changed my password.
The Simplifi connection to TSP worked correctly prior to Saturday.
Please investigate and fix.
Thank you.
Comments
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Hello @rjg5060,
Thanks for reaching out! I would try with a fresh connection here! You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
Thanks,
Coach Jon
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I tried your suggestion to make my TSP account manual and then use the Add Account flow to get a new connection, but the new connection failed with the same FDP-102 that I reported above.
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This is affecting me as well. I have refreshed the the account and I am still experiencing the issue.
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Same problem. "Care Code: FDP-102"
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Historically, I’ve been able to update my TSP account in Simplifi after being prompted to complete 2FA by inputting a number texted to my phone. That process still happens, but after I correctly input the number, my TSP account doesn’t update and continues to display error code FDP-102. This only started happening a few days ago.
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Hello @zjrosenfeld987,
Thanks for reaching out. We are aware of this known issue and do have an alert up in the community you can follow for updates here:
-Coach Jon
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same problem here
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Account needs attention
(Care code: FDP-102)
We are unable to connect to Thrift Savings Plan at this time. Please try again later.
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I have the same issue with TSP. Stopped working after 4/19/25. Please fix.
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Same here
DryHeat
-Quicken (1990-2020)
-Countabout (2021-2024)2 -
Federal Thrift Savings Plan account has not been updating in Quicken Simplifi since 4/21/2025. Refreshing results in Error FDP-102. SMS two factor text is working properly and logging into the website separately works properly.
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Hello @JAXmultiplat,
Thank you for letting us know you're seeing this issue. This is a known issue, which is already being worked on. While we do not currently have an ETA, I recommend that you bookmark this Community Alert, so that you will be notified of any updates, once available, and know when the issue is resolved:
If you do not see the bookmark icon near the upper right, please make sure you are logged into the Community.
Thank you!
(CTP-12830)
-Coach Kristina
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Please prioritize this fix. I chose to utilize Quicken Simplifi specifically because of its compatibility with TSP.
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I have the same issue.
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I also have this issue. What is the current status of a resolution and an ETA to restore this function? I subscribe to Simplifi largely for the connection to the TSP. Please make this a priority.
Thank you.
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Hoping this gets resolved soon.
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Why is this taking so long? Other apps like empower or my merrill account connects
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Still waiting for this to be resolved. This error, along with connecting to Vanguard, continues to give issues. Adding a comment with the hope that support will see other customers asking for a solution within a reasonable timeframe.
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[Removed - Off Topic]
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Also adding a comment requesting prioritization! Compatibility with TSP is essential for me.
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Any updates on the TSP connectivity issue?
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Same issue here, any update?
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I am requesting more transparency. I would like a detailed update on the resolution plan, and a time line and progress against this plan with an ETA for resolution and restoration of this functionality based upon progress against the plan. I believe I am entitled to this level of transparency as a paying customer.
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Totally agree with a bit more transparency, for several reasons.
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Agree. Not providing a clear communication on the steps and situation of this issue only creates anxiety, lack of confidence and speculation. A daily update would help.
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Hello everyone!
Unfortunately, we don't have any insight to provide on the processes involved in resolving the issue. Everything we know is contained in the Alert, which is that the issue is known and being worked on by our service provider. As soon as we have any new information, including a resolution or an ETA on a resolution, the Alert will be updated accordingly.
With that, however, it does appear that our service provider is looking for certain data from users. If you'd like to participate in the escalations process for this issue to help them gain the insight they are looking for, please contact our Chat Support Team directly, or let us know here in the Community. If you choose to post to the Community, please create a new thread so we can request the debugging session separately from this ongoing thread.
Link to contact Chat Support:
How to create a new post in the Community:
Aside from that, while the connection is down, we recommend that you all maintain your accounts manually so you can stay up-to-date in Quicken Simplifi. This article goes over manually adding transactions:
-Coach Natalie
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Same frustrating issue here, this needs to be fixed soon or people will start looking for other financial management tools.
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Hoping for a fix soon.
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