Anomaly in mobile app balance versus web

RobWilk · May 14

This one's interesting (And I'm sure the first suggestions will be "log out and in again" "uninstall the app, reboot, and reinstall the app" - i didn't get to any of this yet, I wanted to document it first):

My FourLeaf Bonus Checking account balance is probably right on the web app factoring in manual/pending transactions:

But on the iPad, I'll show it "with" pending transactions in the screnshot so you can see pending transactions are not causing this hopefully wrong balance:

And just to be clear, the bank is showing:

-Rob

The app is 5.30.0, there are no updates in app store, I upgraded IPadOS today to 18.5. It's an M4 iPad Pro, btw.

RobWilk · May 14

Oh, and Citi Costco Card on iPad seems to be showing where that balance went, but again,

oh wait - i see - and it's not my error.

The pending transaction from four leaf checking to citi costco (manual) is $37.99 — the iPad app seems to be treating it like $37,990.00 but the transaction amount in the register is properly $37.99.

EDIT: This transaction was entered on the web app manually in advance of it downloading as I like my balances to be more current than the bank site would be aware of.

I'll note i discovered this while considering the screen recording earlier… So all my bug reports today are "connected".

UrsulaA · May 14

This one is a large discrepancy. Glad the web app works and is correct. This will be more concerning if both web and mobile showed the same discrepancy.

Coach Jon · May 15

Hello @RobWilk,

Thank you for reaching out. This is a little confusing, so to clarify your situation, is the balance correct within the web application but incorrect within the mobile application on iPad? If so, I would also see if uninstalling/reinstalling the application on your iPad works to resolve this issue, considering it is correct on the web application.

-Coach Jon

RobWilk · May 15

verified the balance was also wrong on iPhone, so reinstalling probably wouldn’t have fixed it..

the transaction is no longer pending , so it is not affecting the balance calculation, and balance is closer to right now

Coach Jon · May 15

Hello @RobWilk,

Thanks for the reply. To clarify your reply, are you stating that the balance is now matching between the mobile application and web application? Let us know!

-Coach Jon

RobWilk · May 15

Yes, it is

SRC54 · May 15

@RobWilk How do you like your M4 iPad Pro. Do you still have a Mac or did this replace it. I went with an M4 Mac because I still use Quicken; it's really the only non iOS app I still use and I still hope to retire it.

RobWilk · May 15

I love the iPad Pro, carry it with me anywhere, and when paired with an iPhone connects easily to a hotspot.

But I cannot do development on the iPad yet, so I still have my m4 MacBook Pro.

Anomaly in mobile app balance versus web

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