Is there a problem with Acorns syncing?

B_H
B_H Member ✭
edited July 18 in Adding and Updating Accounts

I have had no luck trying to resync Acorns to Quicken Simplifi. I have done everything I did in the past, but all I get is the "Still Working" screen once I log in and it never stops or connects.

Any suggestions?

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @B_H,

    Thanks for reaching out! To better assist us, can you please provide a screenshot showing the error you are receiving when trying to connect in Quicken Simplifi? This will help us determine what is occurring here.

    -Coach Jon

  • B_H
    B_H Member ✭

    Hello,

    I am not getting an error; I am just consistently getting this screen:

    image.png

    It never connects.

    Thanks!

  • Coach Jon
    Coach Jon Moderator admin

    Hello @B_H,

    Thanks for the reply. That is certainly strange. Can you please try connecting from another web browser/incognito mode to see if it works this way? Additionally, I would verify if you have a VPN or third-party program/extension currently set up that may be blocking the connection for some reason. Let us know!

    -Coach Jon

  • B_H
    B_H Member ✭

    Hello again,

    I did try using Chrome instead of Edge, but no luck. I also disabled my pop-up blocker, cleared my cache, and even tried in private mode… no luck. All I get is the same screen for at least 5 minutes or more.

    I am able to log into my Acorns account through their site with the information I am using in Quicken, so I don't believe it is their site.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @B_H,

    Thanks for verifying. I am still not seeing an error of any type for you from our side for Acorns. Are you able to connect to Acorns via the Quicken Simplifi mobile application?

    -Coach Jon

  • B_H
    B_H Member ✭
    edited June 18

    Here is what I am getting returned from my phone when I try to login :

    1000005114.png
  • Coach Jon
    Coach Jon Moderator admin

    Hello @B_H,

    Thanks for providing this screenshot. Can you also provide the following information when you can? Feel free to DM this information if you prefer.

    • The name of the account(s), as it appears in Quicken Simplifi.
    • The name of the account(s), as it appears on the bank's website.
    • A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

    We will also need logs.

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

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