FDP-103 for Human Interest 401k

Hello @danz740,

Thanks for reaching out! I can see the FDP-103 error you are receiving from our side as well. If you can please verify the following information and steps, this will allow us to further investigate this issue:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account, and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon

Hello @clintval,

Thanks for reaching out! To clarify, even though you have MFA turned off, you are still being asked to verify a one-time password at your email address when logging in? When doing so in Quicken Simplifi, does the one-time passcode still get sent to your email?

-Coach Jon

Hello @rjweisberg,

Thank you for reaching out as well. If you can verify the following steps I shared above, we can work on investigating this issue further. Additionally, are you also asked to verify a one-time password when logging in without MFA turned on for this bank?

-Coach Jon

Hello @rjweisberg,

Thanks for confirming! If you can provide the additional information, this would assist us in investigating:

• Have there been recent changes in your banking website? If there are changes, what are those?
• What is the exact URL you use to log in to your account (login URL)?
• What type of accounts are you adding (banking, investment, debt, etc.)?
• Please provide a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
• Document the FORMAT of your password (NEVER the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in your password (AGAIN, NOT your actual password!). We recommend to NOT use the following special characters & < > / \.

-Coach Jon

Hello @rjweisberg,

Thanks for the information. For the Account Summary screenshot, the screenshot does need to include all accounts and balances (feel free to redact any personal info), while still showing the full page URL completely.

Let us know when you can get that screenshot!

-Coach Jon

Hello everyone!

We are aware of this known issue with Human Interest and do now have an alert up that you can follow for updates here:

We will be sure to update this alert when we receive any status updates going forward!

-Coach Jon