"You have already added all your accounts" with Thrivent Financial

System
System Administrator admin
edited August 8 in Adding and Updating Accounts

This discussion was created from comments split from:

Please add Thrivent Mutual Funds (edited).

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  • Tertan
    Tertan Member

    As of a month ago ThriventMutualFunds was subsumed into Thrivent.com… so now to get access we need to be able to add our accounts through Thrivent.com… but when I attempt this, it says I have already added all available accounts, but I don't have any accounts added yet…

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Tertan,

    Thank you for letting us know that ThriventMutualFunds is now part of Thrivent.com. What is the URL (web address) that you use to login to your account, when logging in directly through the financial institution website? Do you get redirected to any other website when you view your account? If you do, what is that URL? Have there recently been transactions (other than interest payments) in the account? Is the account closed or temporarily frozen? Is the account a mutual fund? If not, then what kind of account is it?

    I look forward to your reply!

    -Coach Kristina

  • Tertan
    Tertan Member

    This is where I log in:

    https://login.apps.thrivent.com/login?realm=%2Falpha

    When I'm logged in I'm here:

    https://servicing.apps.thrivent.com/dashboard

  • Tertan
    Tertan Member

    Yes transactions, No not frozen, Yes Mutual Funds

  • Coach Jon
    Coach Jon Moderator admin

    Hell @Tertan,

    Thanks for the reply! From our side, it does look like you are selecting the correct bank presence in Quicken Simplifi. Can you please provide the following information to better assist us?

    1. Has there been any activity in the account in the last 90 days?
    2. Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
    3. Is the account a subtype of a different account?
    4. Are you the owner of the account?
    5. The name of the account, as it appears on the bank's website.
    6. A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
    7. A screenshot of the Add Account screen in Quicken Simplifi showing that the account in question is missing at account discovery.

    I would also have you check in Settings > Accounts to see if any existing accounts are already within the Quicken Simplifi application.

    Let us know!

    -Coach Jon

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