Credit Score - Verification Link Failed error (edited)
Comments
-
No, [removed - speculation]
0 -
Hello @peacefulstill83,
Thanks for reaching out! To verify that you are experiencing the same issue, can you please provide a screenshot of what the failure looks like for you in Quicken Simplifi? I would also see if maybe trying from a web browser/incognito mode works here if you are also using the Quicken Simplifi mobile application.
-Coach Jon
0 -
[removed - privacy]
I am able to click the link on my phone and it says verification initiated. I go back to my laptop and i get the above message. I am using Firefox browser to try and connect. I tried in the app and I got the same failed message.0 -
Hello @peacefulstill83,
Thanks for the information! If you have tried both the web application and mobile application, then this issue is probably not web browser-related, but it would not hurt to try another web browser to see if the end result is the same. If that still does not work, I would also verify with Equifax if your PII Data is correct, as that can potentially be the issue here as well.
Let us know!
-Coach Jon
-Coach Jon
0 -
Hello @ThisIsTiresome,
I just wanted to follow up here to let you know the ticket for this issue is still open and being worked on. We will continue to post back here as updates are received.
Thank you for your continued patience!
-Coach Jon
-Coach Jon
0 -
[removed - duplicate post]
0 -
Hello @ThisIsTiresome,
I have an update from our product team. It appears that your subscription is no longer active. Are you still interested in troubleshooting this issue, or would you like to no longer proceed with Quicken Simplifi? Please let us know your decision, otherwise this ticket will be closed.
-Coach Jon
0 -
@ThisIsTiresome, we wanted to reach out again to make sure you saw the latest update here. Let us know!
@peacefulstill83, are you still seeing this issue, by chance?
-Coach Natalie
0 -
Hello @ThisIsTiresome and @peacefulstill83,
I am just following up one last time to confirm whether you saw my previous update on this issue and whether you are still experiencing it. If we do not receive an answer by 6/4/26, this ticket will be closed. Thank you!
-Coach Jon
0 -
Hello @ThisIsTiresome and @peacefulstill83
This ticket has now been closed due to no response.
-Coach Jon
0 -
-
Hello @sbennet1,
Thank you for reaching out! We can look into adding you to the ticket and reopening this issue, since you are also experiencing it. Can you please provide the following information:
- Is the issue occurring in both the mobile and web applications?
- Are you able to fill out the information fields before the credit score feature fails?
- A screenshot of the issue from your side in Quicken Simplifi.
- The Version and Build of Quicken Simplifi that you are using. (This can be found at the bottom of your Dashboard in Quicken Simplifi.)
- The web browser and operating system you are using, along with their versions.
Please also submit your logs via the 'Send Feedback' option:
- Log in to the Quicken Simplifi Web App.
- Select the Profile icon in the upper-right corner of the screen.
- With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
I would also verify with Equifax whether your PII Data is correct, as that could be the issue here as well. Let us know!
-Coach Jon
0 -
It worked on the mobile app. I will let you know if it works on the web app next time it needs to be refreshed.. The refresh button is no longer available on the web app because it worked on the mobile app.
Steve B
Ex Fortran, Cobol, Basic, MS Access and Visual Basic for Applications (VBA) programer
Been using Simplifi since Dec 2025.
1
