TIAA Reporting Connection Issues
Comments
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Hello @Aconserv,
Thanks for reaching out. We are aware of this issue and do have an alert you can follow here:
We will be sure to update that alert when we receive a status update on the resolution of this issue with TIAA.
Additionally, Intuit is not the parent company of Quicken, as we are separate companies. We do use Intuit as a third-party aggregator to connect to financial institutions, however.
I hope this helps!
-Coach Jon
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Thanks for clarifying the role of Intuit, Jon.
I was able to connect my TIAA accounts during the "no block" time. But I now see that the accounts disconnected at some point during the time when Intuit allegedly blocks the TIAA accounts. Curious.
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I've had the same fdp 155 error for months! Is it really bring worked on? When I contacted support they just offer me lifehub. Why try something new if the problem persists? On a lark I tried [removed - competitor mention] and it worked with tiaa, so it's definitely a quicken thing.
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@Sberthrong - [removed - no soliciting) I can't take it anymore that the TIAA is not synching!
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We are heading into August. My main investments are through TIAA. Users who paid for a yearly subscription should be able to get a refund at this point as Simplifi is obsolete now for managing finances and this is a Intuit issue not TIAA. I have tried a free trial too on another platform that syncs flawlessly.
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you have been "investigating" this for a long time…meanwhile I am sure a lot of us are investigating switching to other financial/budgeting apps
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It's been over 8 months since my TIAA stopped working, and I've been communicating with support since February. What exactly is being "worked on"? At what point will you just say Simplifi does not work with TIAA?
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I fully agree. After 3 months of it “being worked on,” I think Simplifi at least owes its users a fuller explanation of what progress or problems they’re encountering. It’s disingenuous to just say to users “thanks for your patience.”
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Agreed. Legal, security, resources?
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Any update on this guys? It's disheartening to have to create a community account solely out of motivation for asking when the product will work as advertised.
I came over here from Mint, hoping to find a new long-term home. . .
Also, I'd consider an institution such as TIAA as a top-tier b2b partner; it shouldn't be this difficult to maintain the integration with them.
An update other than "investigating" would be greatly appreciated!1 -
It has been nearly another month without any resolution. Please provide what specific steps are being taken to address this issue.
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Hello everyone,
We are aware of the errors with TIAA. While the issue is being worked on, please follow our Community Alert for updates:
We appreciate everyone's continued patience as we work to resolve this matter!
-Coach Natalie
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Coach @Natalie -
This issue was first raised on May 27th, coaches have given users the standard "we're working on this" on: June 3rd, 15th, and the issue was escalated on the 25th. We received another standard "we're working on this" on July 16th, and now we got another one today on August 11th. Can you understand that maybe that canned response just isn't good enough for users and that a more detailed response is required to let us know exactly what is (or isn't) being done. It makes the coaches sound like they just don't know what's happening - or maybe that's the case, but we need for the coaches to be more forthright and transparent about these synching issues.
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Hello everyone,
We have received an update from our engineering team on this issue. We have learned that TIAA is blocking our Intuit aggregator 100%. Until this block is lifted, we have added a new TIAA bank option in Quicken Simplifi that uses our Plaid aggregator. This connection has about a 50% success rate, so there may still be some throttling or failures, but users should definitely see a higher success rate with this connection.
If you'd like to try out the new Plaid option, you may do so by following these steps:
- Make all of your TIAA accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank, and choose the Plaid option (screenshot below).
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Please let us know how this goes for everyone!
-Coach Natalie
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I tried this step by step. After signing into Plaid, I then tried to re-add TIAA. I got through the usual log in process until the point when I received the confirmation text. Then I received the error message popup of "Temporarily Unavailable". Now what?!
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@ams-chicago, thanks for posting the results of the Plaid connection!
Since the Plaid connection is only at a 50% success rate, I'd recommend continuing to try for now. I'd also suggest trying outside of peak hours, such as in the evening or over the weekend.
Let us know how it goes!
-Coach Natalie
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Once it finally does connect, though, will it then be permanently connected? Or is it something where it will still only work half the time even after a successful connection? I'd like to know how to get reimbursed for all the months that this has not been working for us. Most our our worth is in the TIAA accounts! Specifically who can I contact so that it's a smooth reimbursement for the lost months of service? I'm willing to stay on if 1. I can get reimbursed for all this hassle and lost time; 2. If I can get TIAA connected again to work as it should. Please LMK.
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@ams-chicago, I'm not sure about the stability once connected, but please do let us know how things go for you, as our engineering team is soliciting feedback from users who are testing the Plaid connection.
As for reimbursement, that is not something that is discussed here in the Community. You would need to contact our Chat or Phone Support Team directly to inquire about this.
I hope this helps!
-Coach Natalie
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Cant find the Plaid option, are there more details on this step?
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Hello @hvjjhjfjkfjkfh,
Thanks for reaching out! The Plaid option for TIAA should be the secondary "TIAA" option in the Add Account list when searching for TIAA.
You may need to scroll a bit before finding it. I hope this helps!
-Coach Jon
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both go to a user name / pass tiaa login and not PLAID
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found it, no luck. Tried a handful of times
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Hello @hvjjhjfjkfjkfh,
Thanks for the reply. I would suggest to keep trying to connect to TIAA using the Plaid option, especially outside of peak hours. The Plaid connection is only at a 50% success rate, so you may need to keep trying until successful.
-Coach Jon
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I have tried over a dozen times. No luck. I would assume 9pm on a Friday night would be outside of peak hours. [Removed]
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I’ve also unsuccessfully tried more than a dozen times over the past few days, at different times throughout the day. I’m not sure where the 50% success rate figure is coming from, but that doesn’t seem to match the user experience. This continues to be frustrating and at this point I would not recommend this application to other users.
What additional steps is Simplifi taking to improve the reliability of the TIAA integration (even 50% is unacceptable for a financial tool)?
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No success for me either, multiple attempts using the plaid option.
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I too have no luck using the plaid option either. Just get the below message.
Temporarily Unavailable
We are unable to assist you at this time. Please try again later or call 800 842-2252.
d98614e9-fa56-3bda-abed-9c2fa2b370dd
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Thanks to all who have tried! I will let our engineering team know the outcome thus far.
In the meantime, you can continue to try occasionally in hopes of success!
-Coach Natalie
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I've tried over and over to connect via Plaid at various times and different days of the week. This continues to NOT WORK 100% of the time.
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