TIAA Reporting Connection Issues
Just when you think that all has settled down with your bank connections and synching with Simplifi, another link goes away. After working just fine, all of my TIAA accounts have suddenly stopped synching. I receive a message saying that TIAA is reporting connection issues and that Simplifi is investigating the issue. I made the error of making all my accounts manual and retrying to synch with TIAA, so now I have bogus data in those accounts and of course my net worth statement is completely out of whack - which makes working in Simplifi very difficult. What does it mean, really, when Simplifi says that it is "investigating"? I feel like that's just a black hole of punting the issue away. Vanguard, Merrill, TIAA, TRowe, all of these connections have needed major work arounds or have simply never gotten fixed, even though they are being "investigated". I'm trying to be patient with the product support, but it's a shaky platform to work on, and you never know what's going to be working on any given day. Are others experiencing the same error with TIAA?
Comments
-
Hello @lwyman,
Thank you for letting us know you're seeing an issue with TIAA. To clarify, are you seeing the TIAA is reporting connection issues when trying to reconnect your accounts?
To help troubleshoot, I checked on our end and could see that you were getting FDP-106 (account mismatch) errors. That is, unfortunately, a known issue. You can track the status of the issue by bookmarking this alert:
To answer your question about what it means when we say an issue is being investigated, it means that the issue has been reported to our teams, and they are working to resolve the issue.
I hope this helps!
-Coach Kristina
0 -
I am also having the same issue. Up until May 23 or so, it was working fine. I am getting the FDP-106 Account Mismatch error. For a paid service, I have had several connection issues that come and go. Like someone said, this platform seems a little unstable.
0 -
@robo49, thanks for joining the discussion!
It looks like you're using Quicken Classic, so you will want to post to the Quicken Classic Community. This is the Quicken Simplifi Community.
Here is the link for the Quicken Classic Community:
I hope this helps get you pointed in the right direction!
-Coach Natalie
0 -
I have been experiencing this same issue in Quicken Simplifi for several weeks now. Any progress toward a solution?
0 -
Hello @DiZzyDMon,
Thanks for reaching out and letting us know! This issue is still ongoing at this time, and we do have an alert for this issue you can follow here for updates:
We are still looking for reports for this issue, so if you would like you can contact our Support Team directly so we can gather some data from you that will help in finding a resolution.
-Coach Jon
0 -
So, a couple of days ago, I was able to reestablish the connection to TIAA and all of my accounts were updating correctly. I had been receiving the following error:
For the past several days, my accounts were updating correctly, but then again this morning I received the same error message, and the accounts were once again no longer updating. I just wish Simplifi put the same importance and expertise towards its backend connections to banks as it does to the functionality of the product. Ever since I've used the app (going on two years), I haven't had a two week period where all of my accounts were updating. It's always some issue and with major banks and investment houses - Merrill Lynch, Vanguard, TIAA, T Rowe Price, Fidelity. I wonder how users just put up with that kind of service (including me).
It's ironic that Mint was not nearly as good as a financial planning tool, but at least it was solid in terms of updating and reporting account balances. Simplifi is the exact opposite, the functionality is good, but the connections are awful.
Please respond to tell me that your [removed] support team is looking into the issue and you will post when it's resolved (where have I heard that before?). Truly, they rarely seem to come to any resolution.
1 -
Hello @lwyman,
We can understand your frustration with this issue. The connection issue banner you shared indicates the issue is known, and I can confirm our team is working on a solution. I would still just suggest to keep trying every once in a while to connect in the meantime and watch for the banner to clear.
-Coach Jon
0 -
I had this issue with TIAA as well. My error is a FDP-155 now. I tried to reconnect the accounts and since that didn't work, all the account balances zeroed out. Please fix this connection!
0 -
I'm also getting the same message.
We are unable to connect to TIAA at this time.
Care Code: FDP-155
0
