FDP-103 error on Ascensus

@sajsterptl, thanks for posting to the Community!

I was able to confirm the FDP-103 error when viewing your connection attempts from our end. To clarify, you had this account successfully connected in the past, correct? If so, at what point did the FDP-103 error begin?

The first thing I'd recommend doing is establishing a completely fresh connection with the bank to see if doing so clears up the error:

1. Make all of the accounts with this bank manual by following the steps here.
2.  Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

If the FDP-103 error persists after doing so, please thoroughly follow these troubleshooting steps:

1. Verify the bank selected is the correct instance– You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!

@ogl, thanks for letting us know!

To clarify, which specific Ascensus bank option were you connected to prior in Quicken Simplifi? If we end up escalating the FDP-103 error, the one you were successfully connected to is the one we'd want to use.

Also, did you thoroughly follow all of the troubleshooting steps provided above? If not, please do so, including temporarily changing your online banking password and avoiding the special characters.

1. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
2. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
3. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
4. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know!

@ogl, thanks for the reply!

If the account is currently connected, even if it's in an error state, you can determine the financial institution it's connected to under Settings > Accounts:

Since you mentioned that you made the account manual, though, you likely won't be able to tell this way, as the account will be in the Manual Accounts section. However, sometimes disconnected financial institutions will show below the Manual Accounts section, so this may be the best place for you to look.

Let us know how everything goes!

@ogl, thanks for the info!

That may be impacting the situation, but we would need to stick to the regular troubleshooting and data gathering to get the issue escalated as a general. Were you able to confirm which Ascensus option you were successfully connected to prior, as well as perform the password change?

Let us know!

@fmandjp, thanks for joining the discussion!

To begin troubleshooting the FDP-103 error, please be sure to follow all of the steps outlined above, including establishing a fresh connection with the bank and temporarily changing your online banking password:

Let us know how it goes!

@MStar, thanks for going through the steps and letting us know!

To clarify, have you ever had this account connected in Quicken Simplifi, or is this your first time attempting to add it? If the former, which Ascensus option were you connected to, as I see attempts for three different options when checking your connection events from our end?

The data we will need to escalate an FDP-103 error is as follows:

1. If applicable, the name of the account(s), as it appears in Quicken Simplifi.
2. The name of the account(s), as it appears on the bank's website.
3. Has there been any recent changes made to the bank's website or its sign-in process?
4. What is the exact URL you use to log in to your account on the bank's website?
5. What type of account(s) are you attempting to connect in Quicken Simplifi?
6. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
7. The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Feel free to DM this info to me for privacy. Please also submit your logs via the 'Send Feedback' option:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

We look forward to hearing back from you!