Cannot add First Command account - FDP-101/FDP-108 (edited)
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Hello @craguirre,
Thank you for letting us know. I did let our service provider know and will follow up once we receive a status update from them for this escalated issue.
-Coach Jon
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Ok, I am finally getting a MFA prompt inside of Simplifi when I try to connect. However, after putting in the code received via text, it prompts a second time. After putting it in again, it shows the same error as before.
I even tried using the email MFA option and after putting in the verification code, it then asked for a second text code. So it seems as if it's not taking the first MFA code each time.
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Another interesting thing is whenever I do get the text verification when adding the account on Simplifi, it comes in to my phone showing as "verify using Chrome on Mac OSX". I am using Edge browser on Windows, so not sure why it comes in like that.
If I go to the actual First Command site and use MFA, it shows up as "verify using Edge on Windows" to my phone. Not sure if that matters or not, just find it interesting that it is different.
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Hello @drouetd,
Thanks for confirming! It is good that at least the MFA code is showing up now. Does the MFA still prompt within Quicken Simplifi if you try connecting from another web browser/incognito mode? Please also supply the following information so that we can work on reporting this to our product team:
- The name of the account(s), as it appears in Quicken Simplifi.
- The name of the account(s), as it appears on the bank's website.
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
We will also need updated logs:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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Yes the MFA still prompts from other browsers and incognito mode. When I try using a Chrome browser, it prompts me but never sends me a text or email.
For the accounts, not sure what you are asking here. Are you referring to First Command? As stated earlier in the thread, the account should be www.firstcommand.com inside Simplifi. On the bank site, the initial address is the same, however when I click on the Command Center button it points to https://commandcenter.firstcommand.com/s/
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Hello @drouetd,
Thanks for the reply! We weren't asking for the URL specifically. Just the names of the accounts themselves, both within Quicken Simplifi and on your bank's website. I see from the screenshot you provided the latter, so thank you!
We will also need the Account Summary page screenshot and updated logs that I requested, too.
-Coach Jon
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I don't have any account names set up within Simplifi since I have not been able to connect it. I thought the attachment was the Account Summary you requested. I have already sent the logs.
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Hello @drouetd,
Thank you for the quick response. The screenshot of the Accounts Summary page from the bank's website needs to list all accounts and balances (feel free to redact any personal info) and needs to have a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
It looks like the screenshot you provided only shows the account names, which prevents us from verifying that it is the Account Summary page. I hope this makes more sense! For privacy, you can send the screenshot directly to me in a private message if you prefer.
-Coach Jon
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I sent you a private message with the screenshot. Thanks.
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Hello @craguirre,
Our service provider came back with an update on your issue. They have implemented a possible solution and would like you to try connecting again within Quicken Simplifi. Let us know if the issue is fixed for you!
@drouetd, Thank you for the requested screenshot!
-Coach Jon
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Hello @drouetd,
We did get this issue reported to our product team, and we will be sure to follow up here when we have any status updates going forward!
In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
If the account is an investment account, the manual tracking steps are a little different:
- Make the account manual so you can add and edit Holdings: How to Make an Account 'Manual' | Quicken Simplifi Help Center
- Add/edit your Holdings to keep accurate records: Tracking Investments in Quicken Simplifi | Quicken Simplifi Help Center and Tracking Investments in Quicken Simplifi | Quicken Simplifi Help Center
-Coach Jon
CTP-14409
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Hi @Coach Jon,
I'm seeing the same things drouetd noted on Sep 4. I get the MFA prompt in Simplifi, and after I enter the code (either from my email or text) I get a second MFA prompt asking for the code that was texted to me. However, I don't get a second code so I put in the first code received and then I get the same FDP-108 error. I saw the same results when I did this in Incognito.
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Hello @craguirre,
Thank you for the update. Can you provide the same information I requested previously in this thread?
Once you can provide that information, we will get you added to the ticket!
-Coach Jon
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Hello @craguirre,
Just following up to see if you received my prior response:
Once you provide that information, we will add you to the ticket. Thank you!
-Coach Jon
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Hi @Coach Jon , sorry for the delay I'll send you the info via private message today.
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Hello @craguirre,
Thanks for the requested information! I did get you added to the ticket as well and will follow up here when we have a status update!
-Coach Jon
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I no longer need to connect my accounts to First Command via Quicken Simplifi as I have moved to a different brokerage firm. You can remove me from this ticket.
Thanks.
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Hello @craguirre,
We have an update from our product team for this issue. They are seeing an FDP-103 error from their side for you instead of an FDP-108 error. Can you please try connecting again and let us know what you see? If the issue persists, can you provide new logs, please?
-Coach Jon
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Hello @craguirre,
I am following up again to see if you have seen my latest reply regarding the update from our product team. Please try connecting again and let us know what you see, as well as provide new logs when you can.
Thank you!
-Coach Jon
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Hello @craguirre,
Thanks for the updated logs! I did let our product team know and will continue to keep you updated.
-Coach Jon
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