Freedom Mortgage (Freedom Wholesale Mortgage) 103 error (edited)

Hello @Dick_Davis,

Thanks for reaching out! Typically, users will receive error code 103 when an invalid username and password have been entered for the bank they are trying to connect with. I would try verifying the following steps to see if you can resolve the error this way:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how this goes!

-Coach Jon

Hello @Dick_Davis,

Thanks for the requested information, and for completing those troubleshooting steps! I noticed you mentioned getting your password from a third party password manager. If you type out the password instead, do you get the same error when trying to connect again? If that still doesn't work, please provide the following information:

1. Have there been recent changes in your banking website? If there are changes, what are those?
2. What type of accounts are you adding (banking, investment, debt, etc.)?
3. Document the FORMAT of your password (NOT the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in the password (AGAIN, NOT your actual password!).

We will also need logs to be sent to us!

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Hello @SO1409,

Thanks for letting us know. If you can provide the same information, this will help us with the investigation of this issue. First, try the steps below:

And then if these steps do not work, please provide the following information:

1. Have there been recent changes in your banking website? If there are changes, what are those?
2. What type of accounts are you adding (banking, investment, debt, etc.)?
3. Document the FORMAT of your password (NOT the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in the password (AGAIN, NOT your actual password!).
4. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

-Coach Jon

Hello @SO1409 and @__static,

If you are still experiencing this issue, you can also follow the alert I shared for updates on this issue going forward!

-Coach Jon

Hello @Dick_Davis,

When sending the logs, you should select "Sanitize before sending". Let us know when that is done, please!

-Coach Jon

Hello @Dick_Davis,

Thank you for the requested information. I reported this to our product team and will follow up when we have further updates!

-Coach Jon

Hello @Dick_Davis,

I am back with another update from our product team. They have confirmed with our service provider that the issue is still showing as invalid credentials. They would like you to please validate your credentials on the bank's website and then try connecting once again in Quicken Simplifi. If the issue persists, please change your password and do not include any special characters.

If you are still experiencing the error after that, please provide updated logs again, so that we can report back to our product team.

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon