Sun Country card - Synchrony is needed (edited)

Ama Amore'
Ama Amore' Member
edited November 26 in Troubleshooting

I am adding my credit cards to Quicken. When I try to add my Sun Country card, the only option for banks is synchronybank.com. That is the incorrect bank. I need Synchrony.com. Can this be added so I don't have to do manual entries? Sun Country just switched to this new synchrony bank.

I am very new to Quicken Simplifi……I used Quickbooks for 25 years for our business & it was the best! So easy to work with. I am really struggling with Quicken Simplifi.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Ama Amore',

    Thanks for reaching out! We do have a couple of different instances for both Synchrony.com and Synchronybank.com in Quicken Simplifi. Have you tried any of these instances to see if they work for you?

    image.png image.png

    If none of the instances work in connecting to your Sun Country card account, we can have your post converted to a missing financial institution request post, but we would need the exact URL you use when signing in to the bank's website.

    -Coach Jon

  • Ama Amore'
    Ama Amore' Member

    Neither of those work. This is what I sign in on: https://www.synchrony.com/accounts/

    Thanks for your help!

  • Ama Amore'
    Ama Amore' Member

    It's not allowing me to type the URL…….It automatically switches to the "Synchrony Account Manager".

    https://www.synchrony.com/accounts/

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    I recently received this from Synchrony and I think they -might- be changing it so all their accounts (regardless of branding) have the same passwords, when this happens I expect everyone's synchrony accounts may have trouble logging in, here's the message I got yesterday:

    Hi Robert,
     
    Synchrony is in the process of updating our systems and we’ll be asking you to change your password soon.
     
    We want to assure you it’s still just as safe and secure as your current sign in.

    What’s Next

    Be on the lookout for an email with instructions in the coming days.

    —
    Rob Wilkens - RobWilkens.com

  • Ama Amore'
    Ama Amore' Member

    https://www.synchrony.com/accounts/

  • Ama Amore'
    Ama Amore' Member

    https://www.synchrony.com/accounts/

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited September 30

    @Ama Amore', thanks for the reply!

    I would recommend trying these two options listed with a synchrony.com URL to see if either will allow you to connect your account.

    Screenshot 2025-09-30 at 8.53.47 AM.png

    Otherwise, I think this existing request may cover what you're looking for, or at least provide some insight:

    https://community.simplifimoney.com/discussion/278/missing-mysynchrony-login-for-credit-cards-edited

    Let us know!

    -Coach Natalie

  • RJE
    RJE Member

    I am having the same issue as Anna. I have tried the suggested link options (Value City and Premier Mastercard) and neither of them work. I have also talked directly with Synchrony and they said that Quicken/Simplifi would need to set up the link. From the previous messages it looks like a "Missing Financial Institution" request needs to be submitted. Has one been submitted for Sun Country Airlines Visa card from Synchrony bank? As Ann states about, the address I use to login is "https://www.synchrony.com/accounts/". Once a "Missing Financial Institution" request is submitted, how long does take for the request to be filled?

    Thanks!

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @RJE,

    A missing financial institution request allows our teams to see that there is demand for a certain connection and gage how much demand there is. Because establishing a connection requires cooperation from the financial institution, we cannot guarantee when or if a connection will be established.

    Thank you!

    -Coach Kristina

This discussion has been closed.

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