[ONGOING] 10/6/25: HealthEquity returns an FDP-101 error
We are currently seeing an issue with HealthEquity returning an FDP-101 error in Quicken Simplifi. This is likely due to a passkey now being required for users to sign in. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.
If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.
Thank you!
CTP-14738
-Coach Natalie
Comments
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UPDATED 10/16/25
We have learned that due to a recent security update to passkey authentication on HealthEquity's end, HealthEquity no longer supports connections with third-party financial data aggregators. This was a decision made by the financial institution, though we definitely understand how this can impact users of Quicken Simplifi and apologize for the inconvenience.
If you have any additional inquiries regarding this information or would like to discuss restoring connectivity, please contact HealthEquity directly.
Thank you!
-Coach Natalie
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ONGOING 10/30/25
This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
Please be sure also to check out the information in the latest update:
We appreciate everyone's patience!
-Coach Natalie
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