Issue connecting two logins with Vanguard (edited)
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@RobWilk You certainly came across as a moderator in your previous post. So I completely understand where @Jeff C was coming from.
I have a slight disagreement with your position as well. It is the consumers like us that are funding quicken, which allows them to host this forum. So ultimately it's the consumers that are funding the forum. And if Quicken has decided to abandon a segment of their paying customers — which is their choice to make — those customers can definitely seek the opinions of those who have invested the time to choose an alternative on this forum, that they have paid for.
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I assist the moderators by flagging posts, but I am not a moderator.
IMHO, if another app is better for you, use it. There are many ways to find other apps, same way you found this app.
More often, I found, switching apps usually reasulted in me maintianing multiple financial software subscriptions in the past. There may have been an issue with software a, but while i had already prepaid for a year of software a, I switch to software b only to find it either doesn't do what I want or has a separate set of bugs, and before I knew it I was trying software c, repeat ad nauseum until I'm back to software a again. Each platform has its pluses and minuses.
You don't walk into mcdonald's and hang burger king signs on the wall and expect them to stay there. You can say "but i paid for my cheeseburger, i have a right to put it there" - no matter what you say, the burger king ad won't stay up. Same idea here.
-Rob
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Rob Wilkens - RobWilkens.com-1 -
Nobody at McDonald's will stop you from saying you prefer the Burger King down the street.
Of course, Quicken is free to moderate this forum as they see fit. Do they want happy customers or quiet ones? The optics of their decision are theirs to live with.
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There's a difference between saying and posting. Frankly, I could care less one way or the other, I just know some of the rules of the forum and felt like sharing. Makes no difference to me how you feel about the rules or the company.
Regradless, I'm going to stop talking about this, I think enough has been said.
-Rob
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Rob Wilkens - RobWilkens.com0 -
In case it helps, there is a reddit for Quicken Simplifi where people regularly post information about and comparisons to other financial apps — https://www.reddit.com/r/simplifimoney/
DryHeat
-Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)2 -
Hello @Jeff C,
I am back with an update from our product team on this issue. They would like to schedule a debugging session to perform more advanced troubleshooting for this issue. We will need the following information:
- Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
- Provide your general availability over the next few weeks, and please also include your time zone with this.
I look forward to hearing back from you!
-Coach Jon
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@Coach Jon My email in my profile is correct. Please reach out via email and I'll set something up. I am in the Eastern timezone.
However… months (!!) ago I sent in videos of my experience. Those should still be available, I would hope. Not sure how much more information other than those I can provide. But looking forward to working with you.
I'd also recommend reaching out to others in this thread that have the same issue.
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Hello @Jeff C,
Thanks for the reply! Once we set up the debugging session request from our side, a member of the product team should reach out via email to schedule your session. We will still need to know your general availability over the next few weeks, however, so please reply back with that information for us!
-Coach Jon
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@Coach Jon I am generally available anytime except Tuesday and Wednesday afternoons (EST). Generally evenings too, depends on the day.
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@Jeff C, thank you!
We have shared this information with our engineering team, and someone will be reaching out via email to nail down a specific date and time for the session. Please be sure to keep an eye on your email.
We appreciate you participating!
-Coach Natalie
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To all interested in this episode… I had a chat today with the engineering manager. I'm confident they understand the problem and have identified a potential solution. But given the players involved it might take some time to implement. I've offered to be a guinea pig for any testing or follow-on information.
In the meantime. the workaround I have been using (Vanguard Personal for one account, and Vanguard Small Business for the other) has been successful for me, working uninterrupted since the summer.
Also, for the record: Yes, it took a while, but I'm impressed with the fact that Simplifi reached out to me in this way. There are a lot of SAS companies that treat Community boards like this one as a black hole, but Simplifi is clearly not one of them.
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Thanks for the update, Jeff. That's helpful to know there is progress in the right direction, although quite slow!
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Hello everyone,
We now have an alert for this reported issue with Vanguard that everyone can follow for updates here:
We appreciate your continued patience as we work toward a resolution.
-Coach Jon
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