Issue connecting two logins with Vanguard (edited)
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@Coach Jon I am generally available anytime except Tuesday and Wednesday afternoons (EST). Generally evenings too, depends on the day.
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@Jeff C, thank you!
We have shared this information with our engineering team, and someone will be reaching out via email to nail down a specific date and time for the session. Please be sure to keep an eye on your email.
We appreciate you participating!
-Coach Natalie
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To all interested in this episode… I had a chat today with the engineering manager. I'm confident they understand the problem and have identified a potential solution. But given the players involved it might take some time to implement. I've offered to be a guinea pig for any testing or follow-on information.
In the meantime. the workaround I have been using (Vanguard Personal for one account, and Vanguard Small Business for the other) has been successful for me, working uninterrupted since the summer.
Also, for the record: Yes, it took a while, but I'm impressed with the fact that Simplifi reached out to me in this way. There are a lot of SAS companies that treat Community boards like this one as a black hole, but Simplifi is clearly not one of them.
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Thanks for the update, Jeff. That's helpful to know there is progress in the right direction, although quite slow!
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Hello everyone,
We now have an alert for this reported issue with Vanguard that everyone can follow for updates here:
We appreciate your continued patience as we work toward a resolution.
-Coach Jon
-Coach Jon
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