American Century Accounts Already Added

vollmas
vollmas Member ✭✭✭
edited December 5 in Adding and Updating Accounts

I am having an issue syncing my American Century account. Each time I type in my credentials, it states that all accounts are already added, even though there are none listed. This has happened before, see the following link:

https://community.simplifimoney.com/discussion/comment/40310#Comment_40310?utm_source=community-search&utm_medium=organic-search&utm_term=American+Century

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @vollmas,

    Thanks for reaching out! Did you try establishing a fresh connection by making the account manual and re-linking to see if that fixes the current issue? The instructions to do that are:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how these steps go!

    -Coach Jon

  • vollmas
    vollmas Member ✭✭✭

    After multiple attempts, I ended up deleting American Century altogether and starting from scratch. Even with that, the same issue remains.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @vollmas,

    Thanks for the reply! Have you tried connecting in another browser/incognito mode to see if it offers different results? Can you provide a screenshot showing the error message you are receiving from your side, as well?

    If you can also supply logs, this would be helpful!

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

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