Some Amex accounts are not being discovered
Comments
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Hello @rtnmn,
Thanks for the update. I am not sure what you may have done differently from your side that enabled you to add them, but I am glad you were able to get your accounts connected!
@Myles, your ticket is still being worked on by our product team at this time, but we will continue to provide further updates for you here as we receive them.
-Coach Jon
-Coach Jon
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I am late replying to this, but I did submit a separate ticket along with the logs. I am still having issues. Trying to reconnect/reset the connection does not link properly with my manual accounts.
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@mahka42, thanks for the reply!
If you've already submitted your information and logs and had an escalation filed via a different support channel (Chat/Phone), that support channel will follow up with you as soon as an update becomes available. Otherwise, you are welcome to also follow along here for updates on the escalation that took place in this thread.
I hope this helps!
-Coach Natalie
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Hello everyone,
We do now have an alert for this issue that you can follow for status updates here:
We will be sure to update this alert as we receive information on this issue going forward. Thank you for your patience!
-Coach Jon
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@Coach Jon everything appears to work; thank you to the team! I was able to see all of the American Express accounts (both credit card and savings). I was successful in adding back each of the accounts, and linking them to the accounts that I previously had to make manual.
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@Coach Natalie @Coach Jon i just tried reconnecting and mine seem to be working again as well. Success!
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