Freedom Mortgage now Works but Account Balance is Positive

BlurrVT
BlurrVT Member ✭
edited January 10 in Troubleshooting

I can connect to Freedom Mortgage and the amount comes in correctly, but the account reflects as a positive balance instead of a negative balance. I have tried reconnecting. How do I make this show correctly?

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Answers

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Gosh. Did you check in Settings:Accounts to make sure it is set up as a liability account or loan account and not a bank account? Just brainstorming.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @BlurrVT,

    Thank you for letting us know you're seeing this issue. To clarify, is the balance is correct except for the fact that it's showing as a positive number instead of as money owed? When did you first notice this issue? Was it previously reflecting the balance correctly? Are there any pending transactions which might explain the discrepancy?

    I look forward to your reply!

    -Coach Kristina

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