gm financial auto - FDP-106 (edited)

Hello @sgrnspan,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-106 error when trying to connect to GM Financial Auto Loan. Can you let us know if you are trying to add the account for the first time in Quicken Simplifi? Or are you trying to update an existing account already within Quicken Simplifi? For the latter, I would see if the following steps work to resolve the issue:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

Hello @geewiz2k1,

Thank you for reaching out as well! Can you please let us know if you are trying to add the account for the first time in Quicken Simplifi? Or are you trying to update an existing account already within Quicken Simplifi? Can you also please provide a screenshot of the error message from your side?

Hello @geewiz2k1,

Thanks for the reply! Please provide the following information to better assist us. Feel free to send this via DM to me if you prefer:

• The name of the account, as it appears in Quicken Simplifi.
• The name of the account, as it appears on the bank's website.
• What type of account are you attempting to connect?
• Has there been any changes made to the bank's website or the sign-in process recently?
• Has there been any activity in the account in the last 90 days?
• What is the exact URL you see after signing into the bank’s website?
• A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be sent:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Hello @geewiz2k1,

Thank you for the reply! Our product team is now aware of this known issue with GM Financial Auto Loan. We have an alert that you and other users can follow for status updates here as we work toward a resolution.

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center