Incorrect balances for all manually tracked accounts

Oogway · January 22

Hi coaches,

I was forced to use manual accounts to track my treasury direct accounts, because the link to financial institution does not work anymore. Now all my manual accounts when I woke up today had incorrect balances. I tried everything to fix looking at when other people had similar issues but it did not help. I deleted most of my manual accounts. Now when I add a manual account back, its balance shows as zero regardless of the opening transaction amount I use. This problem only started today. It was working yesterday correctly. Please advise.

KDC1996 · January 22

Hi all,

I just experienced an issue this morning that I believe is on Simplifi's end and I am wondering if this is a widespread issue or just me.

I logged in this morning and had two new "Opening Balance" transactions at the values of the accounts from yesterday. The first account is my home "asset", which has a connection to Zillow that I can manually refresh the value. The second is a "cash" manual account that I manually add transactions whenever using cash.

I also scrolled down to the first transaction on each account (Which should have the "opening balance"), but neither had any opening balance transaction line. For reference, I am 100% sure those used to exist at their original opening balances (Which I do not know now off the top of my heard, so fixing this manually would take me doing the math on a full backtrack of all transactions, which would be a PITA).

The other issue that came from this is that both accounts now show incorrect balances:

If this is an issue by Simplifi, I hope they will be able to fix this on their own, because I should not have to go back and edit all kind of information from something they made a mistake on.

***EDIT, I was mistaken that the original "Opening Balance" does not exist anymore. I had the filter set to 2025, therefore I did not see it. The original "Opening Balance" transactions are still there, but they are now categorized as "Balance Adjustment".

br34d · January 22

I have the same issue. I use manual accounts to track my mortgage and my home value, and as of this morning each of them had a new transaction that I did not create. After deleting that transaction, balances are still off by a factor of two.

SRC54 · January 22

I got this behavior just now when I updated my Zillow account. The opening balance doubled the value of my house but the attendant adjustment brought it back now so the balance was still correct.

I deleted the redundant opening balance and adjusted the adjustment to bring it back in line with the actual $300 increase. Weird.

My other cash and manual accounts so far are unaffected. I don't see any reason why a manual, unconnected, account would be.

KDC1996 · January 22

I have not made any adjustments because I am hoping not to touch them to allow Simplifi to fix the issue themselves. I figure if I start messing around with it, it'll make it harder or impossible for them to fix.

Or maybe not, but I just thought it'd be best to leave it as-is for now.

Surprised I already got two responses, but that seems to confirm it's widespread!

SRC54 · January 22

https://community.simplifimoney.com/discussion/comment/64180#Comment_64180

Weird. After deleting the erroneous opening balance, did you notice any other adjustment that may need fixing?

So, to make sure I understand correctly, are your Zillow account and your mortgage account the same or are they separate accounts? If separate, are you doing transfers from one to the other? (Not that it should matter.)

CorporateZombee · January 22

Good morning,

Same issue here. All my "Asset" accounts (manual or Zillow / KBB) doubled. Showing new "Opening balances" deleting the double opening balance does not fix the issue AND throws the balance off.

Also, note that the original Opening Balance has been modified also? The Payee is still listed as "Opening Balance" but the Category now is "Balance Adjustment".

SRC54 · January 22

Coaches will be on a bit later, but usually manual accounts that get off will recalculate within a few hours. I hope that happens.

Did you try using the category balance adjustment instead of opening balance. I find those usually work, and you can delete them later once the balance updates.

I hate you deleted your manual accounts; hope it wasn't a lot of data you wanted to keep. Hope you get it working.

Jerrod · January 22

There is something going on with savings goals (at least on my account). For this month, it's showing that I contributed large sums that i did not contribute. When I tally what is now saved for all my savings goal on the savings goal tab, it totals about twice as much as is actually in the account that I use for savings goals. Thankfully, when I view savings goals "by account" it shows the correct totals. Anyone else having this issue… what's going on?

Oogway · January 22

Hi SRC54,

I tried both opening balance and balance adjustment. The balance of the manual account remains as zero.

I had to delete the manual accounts - could not bear to see the balances off by so much. Luckily they represent accounts whose balance changes rarely, and I don't care much about the account's history. If I can get the balance to reflect correctly and factor in correctly to the all accounts total, I'll be happy.

Jurgo · January 22

Same. Deleted my 12 phony transactions… balances still show double in the All Accounts summary.

ertibb · January 22

Same here. All manual accounts (besides investment) seem to have tripled in value. The new "opening balance" they all received on 1/21/26 accounts for 1x of the value, but if I delete it, the account balance is still 2x what it should be. All other transactions in the accounts seem to have the correct value.

Oogway · January 22

I was able to get the manual accounts to work by using category (Other Banking) when opening the manual account. Balances don't reflect correctly for other categories. I'm happy to keep doing this for now. Thanks for the help.

CorporateZombee · January 22

https://community.simplifimoney.com/discussion/comment/64189#Comment_64189

I was wondering how it came up with my new balance. You are correct all my "Asset type accounts" took the new "Opening Balance" 1/21/2026 and 3x'd it.

SRC54 · January 22

Gosh, I have been spared this except for the Zillow account, which was an easy fix for me.

Question: Did you already have opening balances for these accounts or did they start at $0.00?

My manual cash accounts DID HAVE opening balances already. My Zillow account didn't.

But my other asset account for possessions didn't and doesn't have an opening balance so far is unaffected. It's first transaction is from 1972.

Also, if you make sure that all your transactions are there, perhaps in a few hours, these accounts will and should recalculate correctly.

br34d · January 22

https://community.simplifimoney.com/discussion/comment/64183#Comment_64183

I have one account with a negative balance to show my mortgage, and one to show my estimated home value (the equivalent of a Zestimate). I do this to try to approximate my net worth, as my mortgage provider isn't supported. So, two different accounts. Because my mortgage balance has no effect on my home's overall value, there are no transfers between them.

It is very weird. This morning, before I did anything, my balances were off by a factor of three. There was only one single new false transaction per account , and deleting it only reduced the error to a factor of two. There are no more extra transactions (if you sum all of the listed transactions, the balance is correct, so there is an invisible thing somewhere that is doubling the balance?).

I'm wondering if I just let it sit and my account re-sync in a few hours, if it will correct itself?

Randolph · January 22

I have the same issue, strange opening balance transactions on manual accounts (cash, fixed assets, etc.). Deleting them throws balances off even further. It’s all messed up.

SRC54 · January 22

If anyone wants to be a guinea pig, try changing those original opening balances that changed to balance adjustment back to opening balance. Balance Adjustments usually take precedence and will probably have to go once Simplifi recalculates.

Did any of the rest of you have opening balance change to balance adjustment other than @CorporateZombee ?

Also to test that your transactions do add up to the correct balance, you can choose all transactions and see the balance thusly:

Hint: sorting by payee makes it easier to choose all transactions.

Also note I really don't have this much in cash in the account; some of it is receivables. 😀

CorporateZombee · January 22

Here is an example:

ericksonjb · January 22

This morning Simplifi added new opening balance transactions my 5 manual accounts. None of these are linked to outside sources. Of course, this throws off my net worth. But more importantly, throws off my trust in the app.

All 5 transactions were listed with today's date, payee as Opening Balance, category as Opening Balance, and varying amounts. The original Opening Balance transactions in each account (from when I started using Simplifi) are missing.

The balances shown in my account list and in the individual accounts are incorrect. The balances shown in the Net Worth report appear to be correct.

SRC54 · January 22

Glad you didn't lose anything valuable. Interesting about changing it to Other Banking. A manual account should be a manual account. But maybe changing the account type forced the recalculation.

Many folks on another conversation had the same thing happen to them this morning in cash accounts and asset accounts.

Truthsayer · January 22

Logged on my iOS Simplifi app this morning and after everything updated and synced there were opening balance entries made to a ton of my manual accounts. I did not make these and they are not real estate or vehicle accounts linked to Zillow or KBB. I deleted all the adjustments but then when I hit the update button they all returned and were doubled from the original adjustment amount. I deleted again and reloaded and now they are tripled. It seems the system, after deleting the system-created opening balance adjustments, adds the same amount to the accumulated amount since last deletion. This is super annoying and is going to cause me extreme pain if it isn’t fixed soon. Is anyone else having this issue? The date of the transactions is January 21 so I’m assuming the issue began then. The accounts are not investment accounts. They are purely manual, unlinked accounts.

sidewalkboots · January 22

This appeared for me this morning, as well, in my Client Invoices account. There shouldn't be any opening balance in this account.

Randolph · January 22

My fixes assets, inventory, sales tax, etc… all had mysterious ”opening balance” transactions created on 01/20/26. All of them were incorrect, and when deleted the balances were even further off. Manually correcting them with balance adjustment transactions appears to have corrected my numbers in all the accounts affected, but not knowing why Simplifi did this leaves me worried it will repeat itself. Is there something I should avoid doing that might cause this again?

SRC54 · January 22

https://community.simplifimoney.com/discussion/comment/64205#Comment_64205

This is what I do when it happens. Later when the balances recalculate, you can remove the balance adjustments.

You can choose all transactions to make sure they add up to the correct balance. Also check to see that you don't have other Balance Adjustments that got added to your account.

Glad you got your balances adjusted for now.

ejs · January 22

I have this same issue. The mystery opening balance transactions appeared this morning in most (but not all) of my manual accounts. Some of the transaction amounts are in the tens of thousands of dollars, creating substantial errors in my financial picture. But I echo the sentiment in the OP that the more important problem is that errors like this destroy my trust in the app's reliability.

vershova22 · January 22

I also had the same experience where manual accounts got opening balances updated to the random value and had post date as of January 21st. This is definitely a system bug. @Coach Natalie can you provide details on this? Is there plan to roll back these changes or should we fix it manually? The opening balance appears to be equal to account balance but then this particular account shows balance *3 times ($9,900); it doesn’t make sense (the actual balance is only $3,300)

hvjjhjfjkfjkfh · January 22

An Opening Balance credit appeared on several accounts overnight, net worth doubled. Any ideas?

SRC54 · January 22

Check out this conversation:

https://community.simplifimoney.com/discussion/15481/mystery-opening-balance-transactions-for-manual-accounts

PatD · January 22

I have been using Simplifi for just over a year. This morning 8 accounts out of a total of 31 accounts had an entry called “opening balance” dated January 20, 2026. I did not create these transaction, they came after the morning auto update. The result is all my account balances with this entry are now roughly twice what they should be. It appears I cannot delete the 8 transactions that Simplifi created.

TiggerTrainer · January 22

Please see:

https://community.simplifimoney.com/discussion/15483/assets-including-savings-goals-doubled-overnight-01-22-2026

Incorrect balances for all manually tracked accounts

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