Vancity is down Care code: FDP-102

Not a User · January 23

Looking to see when this connection will be fixed. It has been down two days.

Coach Jon · January 23

Thanks for reaching out! From our side, I can see the FDP-102 error you are receiving when trying to connect. with Vancity Credit Union. Can you let us know if you are trying to connect your accounts for the first time in Quicken Simplifi, or if you are trying to update already existing accounts in Quicken Simplifi?

For the latter, I would try the following steps to see if they work in resolving the issue:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

EH_25 · January 23

I have been having the same issue. I went through all the suggested fixes and worked with Customer Care. No solutions as of yet. They are saying the issue is with Vancity.

They had me change my existing accounts to manual, then attempt to link them back up, but it did not work (I continued to get the same error message). Now the account is manual and I do not know if manually adding transactions is going to make things even more complicated.

Coach Jon · January 23

Hello @EH_25,

Thanks for reaching out! I can see the ticket you worked on today with our chat support team. I would definitely suggest following up with them for further troubleshooting if you would like to, since they have already started the process with that ticket.

Not a User · January 24

https://community.simplifimoney.com/discussion/comment/64436#Comment_64436

I think I have solved the issue for Simplifi. Now, it's a matter of waiting until the update is made.

Vancity recently updated its website and members' experience. The old URL that is on Simplifi's account card is going to a page that no longer exists:

Instead Simplifi needs to change the URL to one of these two:

https://my.vancity.com/banking/home

or

https://login.vancity.com/

I do accept discounts for doing the tech work 😜

Coach Kristina · January 24

Thank you for your reply @Not a User,

The URL displayed on the Add Account screen is generally the customer service URL provided by the financial institution, and is not the same URL that we use to connect and update accounts. Did Vancity Credit Union recently make any changes to their website or URL?

To help troubleshoot, please confirm if you're trying to add this account in Quicken Simplifi, or trying to update an account which was previously connected and working. If it's the latter, please follow the troubleshooting from @Coach Jon's earlier post.

https://community.simplifimoney.com/discussion/comment/64403#Comment_64403

I look forward to your reply!

Not a User · January 24

trying to connect an already existing account.
Yes, Vancity recently updated its website and login experience.
And making the accounts manual and then adding and reconnecting the bank does not fix the issue.

Do I delete the institution after making the accounts all manual?

Coach Kristina · January 24

Thank you for your reply,

You shouldn't need to delete the financial institution after making the accounts manual.

You mentioned that they recently updated their website and login experience. Did the URL change at all?

To help us further investigate this issue, please send logs. To do that, follow these steps:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Not a User · January 24

Yes, they did change their URL. I put it in both email to support and included in this thread.

Good I do not have to delete it.

EH_25 · January 25

I followed up my ticket with the help agent. I provided the proof of the error that you found and provided the corrected URL. This was the response:

Checking on this, since the URL is different in Simplifi the Financial Institution will have to notify the change so we can update the access on the platform. An agent from the bank will need to go to this link https://fi.intuit.com/contactus/ and make the report

Simplifi will not do a thing until that is done.

Not a User · January 26

@EH_25 Thank you for the update! Looks like this'll be awhile.

I wish I didn't change the accounts to manual. This has made it more of a pain in the backside than it needs to be I think.

Coach Jon · January 26

Hello @Not a User,

We can definitely continue to investigate this issue from our side if you wish. We would just need the following information:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will need logs as well!

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Let us know!

Not a User · January 27

https://community.simplifimoney.com/discussion/comment/64606#Comment_64606

Hi Jon,

I have done this already previously and provided the screenshots and bank URLs. Please email me directly if you need anything further!

Thank you for following-up :)

Coach Jon · January 27

Hello @Not a User,

Thanks for the reply. I am not seeing the information I have requested in this thread. If you can provide it to me, we can work on further troubleshooting! Feel free to DM the information I requested.

Not a User · January 27

https://community.simplifimoney.com/discussion/comment/64624#Comment_64624

I sent in the report about two days ago. A new report has been sent to you DM with the reference number. Thanks again for the help. I hope we can solve this quickly.

Coach Jon · January 27

Hello @Not a User,

Thank you for sending that information over. It still looks like we are missing some information I requested. We still need:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
What type of account(s) are you attempting to connect in Quicken Simplifi?

Let us know when that additional information can be sent!

Not a User · January 27

I sent the information in DM. I am a little surprised that it doesn't list my accounts in the file I sent through the support page. Anyways, please DM me if you need anything else.

Not a User · January 27

Alright, not great news. I just got off the phone with Vancity and they said that Quicken Simplifi is no longer compatible with their system. It is a known issue that Simplifi will have to correct. Until then, manual imports are the only way to get the information in.

So, the question to Simplifi is, what is the ETA until it gets fixed?

Thanks!

@EH_25

Coach Jon · 12:32AM

Hello @Not a User,

Thanks for the reply and the DM. I know you stated that the URL had changed, but have there been any other recent changes made to the bank's website or its sign-in process? Let us know!

Besides that, it looks like our team is aware of this issue and is currently working on a resolution at this time.

EH_25 · 1:20AM

From my experience, there have been no other changes when I log in. It still asks for the last 10 digits of the card number and my password. Only the URL is different on our end.

Has your team updated the URL?

Vancity is down Care code: FDP-102

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