EQ Bank Error FDP-106
Once again, I am unable to connect to EQ Bank (Canada). This has been ongoing for six days now. I have attempted to 're-connect' the accounts several times with no success. I do not even receive an authentication code. I do not see it listed as a known online banking issue. Please advise. Thanks.
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Hello @donnajean,
Thanks for reaching out! I do see that EQ Bank is reporting connection issues at this time. I would see if the following steps help to resolve the issue you are seeing:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know!
-Coach Jon
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Thanks Jon. Unfortunately, it did not work. I guess it is a problem at the bank’s end, as I still don’t even receive the request for verification code. Unless you have any other suggestions, I will wait for the bank to come back online.
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Hello @donnajean,
Thanks for the update! I can certainly understand waiting to see if the bank connection will fix itself. If you can provide the following information, we can work on getting this issue escalated if you prefer:
- The name of the account, as it appears in Quicken Simplifi.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Have there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- What is the exact URL you see after signing into the bank’s website?
- A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
We will also need logs:
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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Hello, I have the same problem with EQ bank, so it’s seem it is a wider problem at this time.
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Hello @jutremb,
Thank you for letting us know you're also seeing this issue. If you haven't already done so, please follow the troubleshooting from @Coach Jon's earlier post:
If that troubleshooting does not resolve the issue, then please provide the information @Coach Jon requested earlier.
Thank you!
-Coach Kristina
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Hi, thanks for your help. I have continued to reconnect the accounts everyday (after making them manual) however I do not even receive the request for a security code when I try to add the bank. I still get the FDP-106 error. Following is the requested info:
All accounts with EQ Bank are affected. Here are the names of the accounts:
Quicken name: EQ Bank Card (EQ Bank name: EQ Bank Card) - a debit card (chequing account)
Quicken name: EQ 10 Day LTerm Sav 2.35% (EQ Bank name: Notice Savings Account 10 Day)
Quicken name: EQ 30 Day Inc Sav 2.75% (EQ Bank name: Notice Savings Account 30 Day)
Quicken name: EQ Personal Acct 1.00% (EQ Bank name: Personal Account) - this is a regular savings account
Quicken name: EQ TFSA GIC 3.50% (EQ Bank name: TFSA GIC)
Quicken name: EQ TFSA Savings 1.50% (EQ Bank name: TFSA Savings Account)
Quicken name: EQ Travel GIC 3.55% (EQ Bank name: Travel GIC
There have been no changes to the bank's website or sign in process that I am aware of. I did change the name of the 'Personal Account' on EQ Banks website a couple of weeks ago, but I believe I have had a successful connection at least once since doing so.
Yes, there has been activity in at least two of the accounts: the 10 Day LTerm Sav 2.35% and EQ 30 Day Inc Sav 2.75% in the last 90 days.
The URL after signing in is: https://secure.eqbank.ca/dashboard
I will upload the Simplifi log as requested. Thank you!
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Hello @donnajean,
Thanks for the requested information. I did get this escalated with our service provider and will follow up when we have any updates on the issue.
In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
EWC - 12190463
-Coach Jon
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Thank you, Jon.
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