[UPDATED] 1/26/26: Duplicated or $0 Balance in Manual or Asset Accounts, and Savings Goals
UPDATE 1/26/26
We’ve identified the root cause of the incorrect balance issue and deployed a fix. While the update began rolling out as planned, some customers may still see incorrect balances beyond the originally shared timeline.
Our team is actively continuing to apply updates and closely monitoring affected accounts to ensure the issue is fully resolved.
Workaround: For manual accounts, you can try deleting the opening balance adjustment. Please note this workaround may help in some cases, but it is not guaranteed to resolve the issue.
We appreciate your patience and will continue to share updates as progress continues.
UPDATE 1/23/26
The team has identified the root cause of this issue and has put a fix in place. This fix will be rolled out to users over the next two days, which should correct all user accounts to the correct balance by Sunday. 1/23/26.
We are also working on a correction for the balance history, which we estimate will be available next week; this will prevent any inaccurate dips when you review your balance history.
You won't need to take any action to fix your accounts, as all of these updates will be processed on our servers.
We again that you for your patience while we work to correct this issue.
NEW 1/22/26
We are receiving reports of customers seeing their balance duplicated in their manual accounts, and may also see asset and mortgage accounts showing a $0 balance or an incorrect balance. This includes accounts connected via Zillow and Kelley Blue Book.
This is a known issue and has been escalated to our teams for investigation. At this time, we don’t have an estimated resolution, but we’re actively working on it.
Thank you for your patience, and we’ll share updates as soon as they become available.
(Ticket #12182167)
Comments
-
UPDATED 1/22/26
This Alert has been updated to include a temporary workaround for the issue while we continue to work on a resolution.
Users may try to delete the newly added opening balance transaction that resulted from this issue, and the account balance should correct itself. This may not work to correct the issue in all cases.
We appreciate everyone's patience!
-Coach Jon
-18 -
UPDATE 1/23/26
We’re currently seeing reports from Simplifi customers that manual accounts are temporarily displaying a $0 balance.
This is related to a fix that was deployed yesterday and is still processing. Once that process is complete, balances should update and display correctly.
Please bookmark this alert for further updates. Thank you for your continued patience.
1 -
UPDATE 1/23/26
The team has identified the root cause of this issue and has put a fix in place. This fix will be rolled out to users over the next two days, which should correct all user accounts to the correct balance by Sunday. 1/23/26.We are also working on a correction for the balance history, which we estimate will be available next week; this will prevent any inaccurate dips when you review your balance history.
You won't need to take any action to fix your accounts, as all of these updates will be processed on our servers.
We again thank you for your patience while we work to correct this issue.
Coach_Kathryn
Simplifi Community Coach
4 -
UPDATE 1/26/26
We’ve identified the root cause of the incorrect balance issue and deployed a fix. While the update began rolling out as planned, some customers may still see incorrect balances beyond the originally shared timeline.
Our team is actively continuing to apply updates and closely monitoring affected accounts to ensure the issue is fully resolved.
Workaround: For manual accounts, you can try deleting the opening balance adjustment. Please note this workaround may help in some cases, but it is not guaranteed to resolve the issue.
We appreciate your patience and will continue to share updates as progress continues.
0
