Incorrect Balances and Savings Goals for all Manually Tracked Accounts and Assets (edited)

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Comments

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Great news!

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • KSU_SecretSquirrel
    KSU_SecretSquirrel Member ✭

    I'm still seeing issues with my Savings goals. I'm hoping I get the fixes soon, as I don't want to make any contributions while they are messed up!

  • Coach Jon
    Coach Jon Moderator admin

    Hello everyone!

    I am back with an update from our product team for this issue. The $0 balance issue for all manually tracked accounts and assets should be resolved as of today. Can you please let us know if you are still experiencing any problems related to the issues reported in this thread?

    Thank you!

    -Coach Jon

  • ejs
    ejs Member ✭✭✭✭

    @Coach Jon,

    Can you please address the request that was made more than once earlier in this thread for some transparency on how this serious bug occurred and what steps Quicken is taking to prevent similar occurrences in the future?

    Like others have said, this has shaken my confidence in the software. I was already considering switching to another service provider before my next renewal date because of an ongoing issue I’m personally experiencing (I have been waiting nearly two years for a resolution of, or even any sort of explanation for, my broken Watchlists, which all always show $0), and this new problem and the lack of transparency around it is not helping.

  • danielp_
    danielp_ Member ✭

    @ejs, thanks for echoing the request. Also tagging @Coach Natalie

  • Coach Jon
    Coach Jon Moderator admin

    Hello @ejs,

    Thanks for the reply. We in the community are not aware of what specifically caused the issue; however, I did reach out to my team to verify if any insight could be provided.

    -Coach Jon

  • DryHeat
    DryHeat Superuser ✭✭✭✭

    @ejs

    It's a very weird issue. It simultaneously:

    • added visible spurious "Opening Balance" entries to asset accounts,
    • added similar invisible amounts to those accounts,
    • added what appear to be multiples of the contribution amounts to some Savings Goals, and
    • increased the expected contributions to those Goals.

    Those things are all similar is a way — adding multiples of something to something else — but it's hard to imagine what sort of programming mistake could cause them all. Particularly when not all asset accounts or savings goals were affected.

    DryHeat
    -Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)

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