Goals still show double balance on the latest version of iOS

System
System Administrator admin
edited January 30 in Report a Bug

This discussion was created from comments split from:

Incorrect Balances and Savings Goals for all Manually Tracked Accounts and Assets (edited).

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Comments

  • aariana
    aariana Member ✭✭

    Goals still show the same issue of double balance on the latest version of iOS. (I have tried logging out and reinstalling the app)

  • Coach Jon
    Coach Jon Moderator admin

    Hello @aariana,

    Thanks for letting us know! We have reported this issue to our product team, and they are currently working on a resolution. Please be sure to keep us updated and let us know if the issue is still occurring for you on Monday.

    QCS-23125

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @aariana,

    I am following up with an update from our team on this issue for you. It looks like they need a little bit more information, if you don't mind. Can you please provide screenshots showing the issue from your side? Feel free to DM me the screenshots if you prefer. Let us know!

    -Coach Jon

  • aariana
    aariana Member ✭✭
    https://community.simplifimoney.com/discussion/comment/64858#Comment_64858
    IMG_2775.jpeg

    Here’s one. They’re not limited to completed goals. The bottom number is correct, the top number which is double, is not correct.

  • Coach Jon
    Coach Jon Moderator admin

    Thank you @aariana,

    I have sent this to our team! Please be sure to keep us updated and let us know if the issue is still occurring by Monday.

    -Coach Jon

  • KSU_SecretSquirrel
    KSU_SecretSquirrel Member ✭

    I wanted to share I am also seeing the issue with goals being doubled. Both on Android and on the web.

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @KSU_SecretSquirrel,

    Thank you for letting us know you're also encountering this issue. If you would like to contribute to the investigation, please provide a screenshot of what you're seeing in your Quicken Simplifi (redact any personal information) and send logs. To send logs, please follow these steps:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    -Coach Kristina

  • KSU_SecretSquirrel
    KSU_SecretSquirrel Member ✭
    image.png

    I've submitted feedback from within the app. Here's a screenshot as well.

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