Marcus accounts missing after opening CDs
I’m looking for help with my Marcus Goldman Sachs connection. I previously had one savings account synced perfectly. Yesterday, I opened three new CDs and transferred funds into them.
The issue is that my savings account balance dropped (reflecting the transfers), but the three new CDs are not showing up. When I try to update the connection, I receive the error: "This Bank is not available right now". I attempted to re-authorize by "Adding" a new account, but Marcus is no longer appearing in the search results under the "Add Account" section.
I tried refreshing the bank feed and searched for "Marcus" and "Goldman Sachs" in the Add Account search bar, but received no results.
Is there a known outage with the Marcus API, or is there a specific way to trigger the discovery of new sub-accounts?
Comments
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Hello @mjs560,
Thanks for reaching out! Unfortunately, we have confirmed that Marcus by Goldman Sachs will no longer be supporting connectivity in Quicken products. This was a decision made by the financial institution. Moving forward, users will need to track their Marcus by Goldman Sachs accounts manually in Quicken Simplifi.
You can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center
You can also follow our alert here for updates going forward for this known issue:
I apologize for not having better news to share.
-Coach Jon
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As I mentioned in my original post, I have 3 entries from 2/18 within my Marcus account that reflect the transfer from the savings account to the CD's. Did Marcus stop connecting to Simplifi today?
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Hello @mjs560,
Unfortunately, we wouldn't be able to answer why it specifically stopped working for you as of today. All we can say is that this was a decision made by the financial institution, and with them removing connectivity, there is nothing further that can be done from our end at this time. If anything changes with the information we have, it will be posted to the alert I shared.
Thank you!
-Coach Jon
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Hello all, be aware that there is an issue with any converted to manual accounts, in case you convert Marcus to manual accounts. It seems to be some kind of corruption on all the transactions, which causes a zero balance to the account, even after a manual re-sync. The simple solution to this issue is to force a re-write to all the transactions of the account. To do this, I select all the transactions and make a global change that would not affect the data, like adding a tag. Then, you do the manual re-sync, and voilá, the balance will be correct.
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Simplifi costs $71.88/yr for renewing clients. With that cost there should come a degree of dependability and confidence.
Quicken is a large enough institution that the resolution to an issue like this cannot be we're sorry, it's them. I am also reaching out to Marcus to share my disdain with the decision but this is a tone deaf response on both sides.0
