Stockpile - 1415 error (edited)

DeanAnnalisa · February 19

As of 2022 saw message that Stockpile was added. I tried to link my Stockpile account at different times over the last few weeks and get this message:

Failed to connect
Your financial institution isn't currently supported to establish a connection to your accounts. (1415)

Coach Jon · February 19

Hello @DeanAnnalisa,

Thanks for reaching out! I can also see this error when checking from my side for you. Could you please provide a screenshot of the error you're seeing on your end, as well as a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers. You may feel free to DM this information to me.

We will also need logs to be submitted:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

DeanAnnalisa · February 19

Here is the screen shot

DeanAnnalisa · February 19

All done

Coach Jon · February 19

Hello @DeanAnnalisa,

Thanks for the requested information! It looks like we still need you to supply the screenshot of the Accounts Summary page from the bank's website that I mentioned.

https://community.simplifimoney.com/discussion/comment/66117#Comment_66117

Let us know when that can be provided.

DeanAnnalisa · February 19

OOppsss

DeanAnnalisa · February 19

It doesn't let you sign in but here you go. The URL prior to getting the message.

Stockpile URL.jpg

Coach Jon · February 19

Hello @DeanAnnalisa,

Unfortunately, that is not the screenshot we were requesting exactly. We need to see the Accounts Summary page on your bank's website itself, with the URL visible. This is the landing page after signing in, and typically lists all accounts and balances. It wouldn't be from anything within Quicken Simplifi.

I hope this clears up any confusion!

DeanAnnalisa · February 19

There's actually only an App. Www.stockpile.com sends you to their app.

Coach Jon · February 19

Hello @DeanAnnalisa,

Thank you for letting us know. Can you provide the Accounts Summary page from the application you mentioned in that case?

DeanAnnalisa · February 19

Sorry. I'm not sure what you mean by Accounts Summary Page?

What information in particular are you looking for?

Coach Jon · February 20

Hello @DeanAnnalisa,

An Accounts Summary page is the landing page after signing in, and typically lists all accounts and balances. Are you able to provide that from the mobile application? Let us know!

DeanAnnalisa · February 20

IMG_6547.png

IMG_6546.png

IMG_6545.png

Here are the main pages.

DeanAnnalisa · February 20

Did those pics help?

Coach Jon · February 20

Hello @DeanAnnalisa,

Thank you for the screenshots! I did get this reported to my product team and will follow up with any updates here going forward.

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

CTP-16379

Stockpile - 1415 error (edited)

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