Golden 1 Credit Union - Connection Error (FDP-105)

MrSacras
MrSacras Member
edited March 9 in Adding and Updating Accounts

The connection to Golden 1 has been broken for 17 days (since Golden 1 updated its website and app). A moderator has reported/announced it's a known issue; however, there are no updates or a projected time to resolve it.

My specific error is Care code: FDP-105.

Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited March 9

    @MrSacras, thanks for reaching out to the Community!

    The FDP-105 error with The Golden 1 Credit Union is a known issue. While the issue is being worked on, you can follow our Alert for updates:

    https://community.simplifimoney.com/discussion/15911/new-3-4-26-the-golden-1-credit-union-returns-an-fdp-105-error

    We currently don't have an ETA for when the issue will be fixed, but any news will be posted to that Alert when available. However, it does appear the issue is caused by maintenance on the bank's end, so we recommend trying at a later time as well.

    In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

    Thank you for your patience as we work to resolve the known issue!

    -Coach Natalie

  • MdE
    MdE Member ✭

    This issue is or has been ongoing for approximately three weeks now. Here are the facts, Golden One maintains they are having maintenance issues with communicating not only with Quicken Simplifi but other links such as LifeLock. Manually inputting data from banks defeats the purpose of subscribing to SimpliFi. Tax Season is fast approaching, and business depends upon the integrity of relationship you have with the other party. The error code FDP-105 doesn't help me. Time is money, and after 20+ years both banking and financial record keeping methods require re-evaluation.

  • MrSacras
    MrSacras Member
    edited March 22

    Echoing MdE … the error and Quicken's response that it is "aware" of the problem does not help users to set their budgets, review transactions, or get ready to file their taxes. So disappointing and frustrating!

  • jjshell95
    jjshell95 Member

    Is there any news on this? We haven't heard anything since March 9th. However, Golden1 did tell me that it was going to be the end of April, but I sure hope that is a under promise and over deliver situation. Any news is helpful. Thanks.

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