Betterment Not Connecting to Simplifi (Care code: request-body-field-unsupported)

Phogramity
Phogramity Member ✭✭

My Betterment account has not connected to Simplifi in a few days now. The error I am recieving is as follows:

Account needs attention (Care code: request-body-field-unsupported)

We are unable to connect to Betterment at this time.

Betterment.jpg

I already tried contacting support already but they were not helpful.

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Phogramity,

    Thank you for reaching out! In this case, I would see if the following steps work to resolve the issue:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    I can also see that before this current error, you were receiving an FDP-103 error. If you do receive that error again once you go through the steps above, we do have an alert you can follow for this known issue:

    -Coach Jon

  • Phogramity
    Phogramity Member ✭✭

    @Coach Jon, It is not a 103 error. You can see the error code in the screenshot I put in the original message.

    I've already tried reconnecting the account multiple times and it has not worked.

  • Coach Jon
    Coach Jon Moderator admin
    edited 6:24PM

    Hello @Phogramity,

    Thank you for your response! The alert I shared was just in case you ran into the FDP-103 error again after following the steps above.

    I also noticed only one recent connection attempt from our side for Betterment for you as of this morning. To help us troubleshoot, please try the steps I mentioned earlier. After completing those steps, let us know how it goes, so we can troubleshoot further if needed.

    -Coach Jon

  • Phogramity
    Phogramity Member ✭✭

    Can you see my attempts from yesterday? I haven't been connected since Saturday.