ExxonMobil Savings Plan "You have already added all your accounts"

System
System Administrator admin
edited 1:51PM in Adding and Updating Accounts

This discussion was created from comments split from:

"You have already added all your accounts" message with Voya Financial.

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  • ClydeO
    ClydeO Member
    edited 1:43PM

    Same problem with Voya.

    I have tried several of the Voya logins with the same result. It says the account has already been connected.

    image.png

    It lists the account under settings, but no sub accounts under it.

    image.png

    The account has regular activity every month.

    If I log out of Simplifi and log back in, it no longer shows the account in the settings tab. If I add it again, same error message.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @ClydeO,

    Thanks for reaching out! After researching on my side, I discovered that ExxonMobil Savings Plan is currently unsupported in Quicken Simplifi. It is listed in our Unsupported Banks list here:

    https://community.simplifimoney.com/discussion/5525/known-issue-other-known-online-banking-issues

    We will continue to keep this list updated with any new information, so please be sure to "bookmark" this Alert by clicking the bookmark icon in the upper right corner to be automatically notified of any updates.

    I apologize, I wish I had a better answer.

    -Coach Jon

  • ClydeO
    ClydeO Member

    That's actually a good answer. I appreciate it. At least I know it's not something I'm doing wrong, so I can quit beating my head against the wall trying to get it to work. lol

    Since it's a retirement account, it's not a big deal that I can't connect it to Simplifi. It's one of those convenient, would be nice to have, things; but doesn't impact my day-to-day finances.

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