Receiving new bill notifications for deleted billers
This discussion was created from comments split from:
Still receiving bill connect email notifications after cancellation and dataset deletion (edited).
Comments
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@Coach Jon I am a current subscriber and receive new bill emails on recurring bills that did not have an option to disconnect the biller. I deleted the recurring bills and set them up again and still receive the new bill notifications. I have attached the last two new bill notifications that I would like to disconnect but have been unable to do so.
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Hello @RickS,
Thanks for reaching out! Can you please clarify what the specific issue is here? You stated that you deleted the recurring bills and then set them up again. Are you stating that the notifications you are receiving are from the ones you deleted and not the new ones? Are they from the same biller? Let us know!
-Coach Jon
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@Coach Jon I wanted to disconnect the biller and there there was no option on the recurring bills under the three dots to disconnect the biller. I thought deleting the recurring bills might disconnect the biller but it did not. I set up new recurring bills and there is only an option under the three dots to connect the biller, no option to disconnect. How can I disconnect the billers on the emails I attached to my original post?
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@RickS I have a sole linked bill. It shows a chain link next to the name in the Bill Carousel:
This is how it looks when I view the Bill Series:
And when editing the Bill Series:
So if you don't see this icon, your recurring bill is not connected. My guess is that somehow after deleting the series, it didn't get deleted on the other side so you are still getting emails.
Have you tried reconnecting the bill series to see if that will get you the option to delete the connection? BTW, is it that you no longer have this bill and don't want emails or that the emails come at the wrong time?
I get the dumb email and I would prefer just getting it in the app. But there is no option for that in Notifications. I would suggest Pausing All Notifications, but I suspect that these biller emails are independent of that.
Forgive my jumping in but Coach Jon may not respond until Monday and I was interested. This (fairly new) bill provider is and has been problematic. Thanks.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 2009
MS Money (1991-2009) and Dollars & Sense (1987-1991)0 -
@SRC54 Thanks for your input. I don't have the chain on the bill and don't remember one being there on the previous recurring bills before deleting them and setting them up again. However, I did go through the process of setting the connections up in Simplifi. My reason for wanting to disconnect them is that they haven't done anything for me in Simplifi like updating the recurring bill amount for the current bill. Perhaps reconnecting with the current recurring bills might be the answer to be able to then disconnect the whole process. I'll wait to see what Coach Jon has to offer.
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@RickS Thanks for the information! I have found the notification for paying the Spectrum bill to be redundant for me as well. I've left it connected though for testing purposes since it is the only bill I have that can be connected. Good luck with it.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 2009
MS Money (1991-2009) and Dollars & Sense (1987-1991)0 -
The thread you initially posted on actually describes a very similar problem that may have a related cause.
As I theorized there (see below), the outside "bill provider" that gets your monthly bill information from Spectrum and sends it to your Simplifi account may also be responsible for triggering Simplifi to send the bill notifications.
On that other thread, the user had his Simplifi dataset deleted. But it's possible Simplifi never notified the "bill provider" to stop sending the bill information. It's kind of like a "ghost connection," and notices keep coming.
In your case, you may have deleted your connected bill without disconnecting it first. So the same thing could be happening. Simplifi may never have notified the "bill provider" to stop, and the notices keep coming.
I think you said originally that there was no option to disconnect a connected account. That's surprising to me. I only have credit cards connected, and there is a way to disconnect those. But perhaps they are different.
If there is a disconnect option, you could try connecting the Spectrum account, waiting through a billing cycle, then disconnecting it again (not deleting it). It's possible the new connection would first replace the old "ghost connection" and then be terminated. But there's no guarantee that would work and you could end up with multiple notices.
DryHeat
-Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)0
