Citibank accounts can't be added

Hello @nrp06,

Thanks for reaching out! I am not seeing an error for you when checking from our side. Can you let us know what error you are experiencing when trying to connect? Additionally, is it specifically Citibank you are trying to connect to, or is it a Citi Retail card?

I ask because we do have an ongoing known issue with Citi Retail Cards that you can follow here if you are experiencing this issue:

Let us know!

Hello @nrp06,

Thanks for the reply! I am still not seeing any errors for you from our side. If you select the "Try anyway" button in the bottom right of your screenshot, can you try connecting and see if you receive an error?

Hello @nrp06,

Since Citibank uses an OAuth connection, the only thing I would be able to reproduce is being directed to their OAuth sign-on page from Quicken Simplifi.

Can you let us know whether you have connected any Citibank accounts in Quicken Simplifi before? If you have, I would see if the following steps work to resolve the issue:

1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
2. Make all of the accounts with the bank manual by following the steps here.
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!