Schools First FCU FDP-102 (edited)

StacyLusk
StacyLusk Member
edited April 23 in Troubleshooting

This is day two of not being able to connect with my schools first credit union. I’m not sure if I should reset my connection or if it’s the banks issue. I can log into their mobile banking with no problem. Anyone have any suggestions?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @StacyLusk,

    Thanks for reaching out! I can see the FDP-102 error you are receiving from our side. Generally, you'll receive error code FDP-102 when our connection to your bank is throttled, limiting the number of successful connection attempts, or due to a server outage.

    If you are trying to update an existing account already within Quicken Simplifi, I would try the following steps:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @StacyLusk,

    I am back with an update! We are aware of this known issue with School's First FCU, and have an alert you can follow while we work to resolve the issue.

    In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

    If the account is an investment account, the manual tracking steps are a little different:

    Thank you!

    -Coach Jon

  • Wuzzle
    Wuzzle Member

    I am having the same issue..again. It is not on the bank's side. This happens every few months.

  • Wuzzle
    Wuzzle Member

    I just noticed Schoolsfirst completely redesigned their site. Not sure if that is what is impacted the connection.

  • Timichanga
    Timichanga Member

    Any update on this?

  • Pegsterweb
    Pegsterweb Member

    I also want to know what the latest is on the issue with SFFCU connectivity issues. It's been at least 10 days! Please share what the timeline is for getting this fixed. It's quite frustrating and I don't want to have to do manual entries.. I'd just use a spreadsheet if I had to resort to that. Please advise. Signed a frustrated subscriber.

  • StacyLusk
    StacyLusk Member

    can we please get an update? There was a notice saying that it would be back up and running by 5:30 4/29/2026. However here we are 6:25 on 4/30/2026 after 10 days how no connection. Please advise with a solution other than manual entries. If I had the time to do manual entries I would not be paying for this app and would be using excel. Any update or solution to how to fix the connection issue would be greatly appreciated. Thank you

  • Mike Tu
    Mike Tu Member

    Please provide an update. Do we still not have an ETA? I have mulrtiple accounts with Schoolsfirst and I do not wat to track them manually. That is why i purchased this app in the first place. We are paying for this app to work correctly. I am very frustrated and considering moving to another app. Especially if you cannot provide an update to let us know what is going on or provide an ETA of the fix. 😞

  • swhite005
    swhite005 Member

    Any update!? Going on 10 days!!!

  • dataslacker42
    dataslacker42 Member

    19 days and counting….
    @Coach Jon any updates?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello everyone,

    The FDP-102 error with Schools First FCU is a known issue. Please follow our Alert for updates as the issue is being worked on, as any news, including a resolution, will be posted there:

    In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

    If the account is an investment account, the manual tracking steps are a little different:

    Thank you for your continued patience!

    -Coach Natalie

  • Mike Tu
    Mike Tu Member

    What is the issue you are working on? Why wont you provide us an update?

  • StacyLusk
    StacyLusk Member

    I got a message today that this issue was resolved however I am still not able to reset my connection. Any advice on how to really resolve this connection issue?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @StacyLusk,

    I am not seeing an error from your latest attempt connecting with School's First FCU. What error are you receiving? Is it still an FDP-102 error? Let us know!

    -Coach Jon

  • StacyLusk
    StacyLusk Member

    it took me six tries to get it to actually connect even though it went through the whole process of reconnecting. Finally got it though thank you