HealthEquity FDP-103

System
System Administrator admin
edited April 27 in Adding and Updating Accounts

This discussion was created from comments split from:

HealthEquity FDP-108 error (edited).

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Comments

  • glennf14
    glennf14 Member ✭✭

    I also lost connection to my HealthEquity account around April 16. Resubmitting credentials does not resolve it. Any update? Thanks!

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @jrussell271 & @glennf14,

    Thank you for reaching out! To help troubleshoot, I checked our internal tools, and I can see you're getting a FDP-103 (invalid credentials) error. Is that what you see when attempting to reconnect?

    To troubleshoot the issue, please follow these steps:

    • Enable the “Show Password” option to confirm no typographical errors.
      • If you’re using a password manager, try typing it in manually, in case the one saved is outdated.
    • Because too many failed login attempts can cause the account to get locked, please ensure you can sign into the bank’s website using the exact same credentials that you used in Quicken Simplifi.
    • Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Please let me know how it goes!

    -Coach Kristina

  • aqs42112123114user
    aqs42112123114user Member ✭
    https://community.simplifimoney.com/discussion/comment/68956#Comment_68956

    Similarly to these individuals, I also am getting the 103 but it was working the day before I lost access and had not changed my password. I have since changed my password as per your suggestion here to strictly numbers and letters but had no change. I did remove the entire account in my early stages of troubleshooting.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @aqs42112123114user,

    Thank you for the reply! I can see the FDP-103 error from our side that you are experiencing. Can you try to sign in to your bank’s website using the same login credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid?

    If that still doesn't work, please provide the following information:

    • The name of the account(s), as it appears in Quicken Simplifi.
    • The name of the account(s), as it appears on the bank's website.
    • Have there been any recent changes made to the bank's website or its sign-in process?
    • What is the exact URL you use to log in to your account on the bank's website?
    • What type of account(s) are you attempting to connect in Quicken Simplifi?
    • A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
    • The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

    -Coach Jon

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