Synchrony Credit Cards FDP-103 error (edited)
Hello all, I wanted to post this because I think it is a new issue, but I wanted to see if others are having the same issue as of 4/1/2026:
I noticed my Synchrony credit cards on 4/1/2026 refreshed, but then showed an error logo on them. I tried fixing the error by entering my credentials, but it would not take them. I went on Synchrony's website and ran into issues because their system was telling me they created a "new way of signing in" (Not sure why, I already had a username and password, but apparently I had to create some special new username and password, of which I used the same username and it took it). I eventually got myself into their website after creating the new credentials and saw the overview of all of my credit cards through them. I also got into my phone app with those new credentials after the website. When I went back into Simplifi though, I was not able to connect my account.
I tried:
- resetting my connection (This usually works when having connection issues unless it's something more widespread)
- Adding a new account (Since the current link shows syncbank.com/amazon, I tried the synchronybank.com one with no success. Not sure why there are so many links, but the "/amazon" one has been working for my Amazon, Lowes, and Home Outlet cards)
- Tried both my old and new passwords multiple times
I did see this "Ongoing" issue post, but since I have not had issues until today, I am wondering if it's a new issue. @Coach Natalie, maybe you have input on that?
Comments
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Hello @KDC1996,
Thanks for reaching out! I can see the FDP-103 error you have been experiencing with Synchrony from our end. We would generally troubleshoot an issue like this, but it looks like you already tried resetting your connection and confirming your credentials in this case. You can try the following steps to see if they work:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If you continue to receive the FDP-103 error, however, then I would follow the alert you linked above, as our team is working on a resolution for that known issue at this time.
-Coach Jon
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Here's another account I can't use for the subscription I'm paying for.
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Would you be able to provide an update on the "Update Page" listed above?
Last update was :
ONGOING 2/25/260
