Bank of America not updating
For the past 3 days, my BOA accounts have not updated. I followed the instructions multiple times to reconnect my account. I have received emails from BOA that they received my consent to share. What is the issue here? It is frustrating that besides these accounts not updating, I still do not have connection to Prudential and Raymond James Financial. My data and reports are not accurate. I need assistance. At this point, I am considering cancelling my account and going back to manual tracking.
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Hello @ctanenbaum,
Thanks for reaching out! I am sorry that your experience recently has not met your expectations. Regarding the Bank of America issue you mentioned, are you encountering an error when connecting, or what exactly is happening? Are the accounts just not updating the balance/transactions when you connect?
You can try the following steps to see if they work in resolving the issue:
- Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
- Navigate back to Quicken Simplifi, and make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know!
-Coach Jon
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I am having a similar issue although my account did update yesterday.
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Hello @aqs42112123114user,
Thanks for chiming in! To clarify, is your account now updating as expected? If not you can also try the steps I listed previously.
-Coach Jon
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