zzz-Truist Online Banking

hanlewis528
hanlewis528 Member ✭
edited June 3 in Adding and Updating Accounts

I'm trying to add/sync a new Truist account to my Quicken Simplifi account, but am getting the message that "zzz-Truist Online Banking This Bank is not available right now". Is this a temporary issue, or am I doing something wrong?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @hanlewis528,

    Thanks for reaching out! The "zzz" error is usually shown when the instance being connected to is no longer utilizing a valid connection. Are you trying one of the following instances?

    image.png

    Let us know!

    -Coach Jon

  • hanlewis528
    hanlewis528 Member ✭

    I am trying to REconnect my Truist accounts after they disconnected yesterday (not add a new account), so I am not seeing that drop down at all. Do I need to add my accounts as new using the Truist Bank connection, instead of being able to reconnect via my existing Truist Online Banking (not WC or DC though) connection?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @hanlewis528,

    Thanks for the reply! Let's have you try the following steps to get your accounts reconnected with the newer instances:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

  • hanlewis528
    hanlewis528 Member ✭

    This worked, thanks!

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