Unable to connect to E*Trade due to wrong MFA prompt
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@Coach Jon, I'm having a similar but slightly different issue with E*Trade. I have an existing savings account with E*Trade Bank, which is synced in Simplifi and is working fine. But I just opened a new second savings account with E*Trade, and when I attempt to add that account to Simplifi I'm getting the prompt asking if my account uses MFA. When I say yes, Simplifi says:
"Please enter six-digit code from VIP Access mobile app or hardware token."
However, the MFA that I have enabled with E*Trade is simply a code sent via text message to my cell phone (not a VIP Access mobile app or hardware token), and the attempted connection with Simplifi is not triggering any text message code. So I'm not able to connect the new account to Simplifi.
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Hello @ejs,
Thanks for letting us know! Unfortunately, it looks like we do not support E*Trade's password + token MFA options, according to our support article.
I did reach out to our product team to inquire further about what this specifically means when it comes to E*Trade's MFA options, however. In the meantime, I would see if disabling MFA and then trying to connect works for you. Let us know!
-Coach Jon
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@Coach Jon, thanks. E*Trade doesn't seem to give an option to disable MFA (and even if they did, I would prefer not to weaken the security of my bank login just to get it to sync with Simplifi).
Has something recently changed with Simplifi's E*Trade support? My existing E*Trade account has always synced (and continues to sync), and that has always used the same method of text message MFA. And I saw in the original discussion thread that I posted to that others were saying their E*Trade connection also recently stopped working when nothing changed on their end with respect to MFA.
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@Coach Jon, fyi, I was now able to add my new account by selecting "No" when it asked if I use two factor authentication for my E*Trade log in (previously Simplifi was returning an error code when I made that selection).
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