Transamerica Retirement "Account type not supported" error (edited)

Trick2727
Trick2727 Member

Transamerica Retirement returns ”Account type not supported Your account is currently not supported. Please select another institution. (914)”

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Trick2727, thanks for reaching out with this issue!

    When checking your connection attempts from our end, I see a 102 error. Do you see the 102 mentioned anywhere from your end, by chance? If not, please share a screenshot of the full error message.

    Otherwise, it looks like the issue is occurring on an existing account in Quicken Simplifi, so please follow these steps to establish a completely fresh connection with the bank to see if doing so clears things up, or, if not, so we can confirm the error:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here

    Let us know how things go!

    -Coach Natalie