Transamerica Retirement "Account type not supported" error (edited)
Trick2727
Member ✭
Transamerica Retirement returns ”Account type not supported Your account is currently not supported. Please select another institution. (914)”
Tagged:
0
Comments
-
@Trick2727, thanks for reaching out with this issue!
When checking your connection attempts from our end, I see a 102 error. Do you see the 102 mentioned anywhere from your end, by chance? If not, please share a screenshot of the full error message.
Otherwise, it looks like the issue is occurring on an existing account in Quicken Simplifi, so please follow these steps to establish a completely fresh connection with the bank to see if doing so clears things up, or, if not, so we can confirm the error:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how things go!
-Coach Natalie
0
