Freedom Mortgage - Inverted Account Balance (edited)

MDGuy25
MDGuy25 Member
edited June 23 in Adding and Updating Accounts

This message was drafted by your AI Assistant to share with you. But, then it advised me in multiple other directions before I found this 'Report a bug' section.

I received an update that this issue was marked as fixed, but I’m still not seeing the fix in my account as of June 23, 2026.

Also, when I click the community link that was provided, I get a permissions/sign-in error instead of being able to view the issue:

https://community.simplifimoney.com/discussion/comment/70798#Comment_70798

Can you please confirm:

  • whether the fix has been fully rolled out,
  • whether my account is expected to have it already, and
  • whether there is an updated link or another way to view the issue details?

Thank you.

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @MDGuy25, thanks for reaching out to the Community!

    The link you provided is for an Alert that was marked resolved on 6/10/26. The Alert has since been archived, which is why you can't access it. The Alert was resolved after a fix was implemented, so yes, the fix should have been rolled out globally.

    With that, I'd recommend following these steps to establish a completely fresh connection with the bank to see if doing so clears things up for you:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go!

    -Coach Natalie

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