PennyMac domain change from Pennymacusa.com to pennymac.com
Good morning!
Per email notification from pennymac, they changed their domain from pennymacusa.com to pennymac.com overnight. This morning, my pennymac connection has been broken.
Please advise! Thank you!
Comments
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@Iamthailand, thanks for letting us know!
It looks like the domain change is causing an FDP-105 error, which I can see is the error you're receiving when viewing your connection attempts from our end. We got this issue escalated and created an Alert that can be followed for updates.
We appreciate your patience as we work to resolve this matter!
-Coach Natalie
-Coach Natalie
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The response in under 2 hours here is brilliant! Great job! Thank you!
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I am currently getting the following error now - Care Code: FDP-163
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@Iamthailand, thanks for letting us know!
The new error is likely part of the same issue, so go ahead and continue to follow the Alert for now. I did also pass along that the issue appears to be turning into a 163 error so everyone on our end is aware.
Let us know if the issue persists after we resolve the Alert!
-Coach Natalie
-Coach Natalie
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New PennyMac Loan Services, LLC login page:
https://identity.pennymac.com/users/sign_in
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@b.wilde, thanks for posting to the Community!
As you can see from the above discussion that I merged your post with, we have already reported this issue with Pennymac Home Loan Solutions. Our Alert here can be followed for updates:
I hope this helps!
-Coach Natalie
-Coach Natalie
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Just curious, can the URL not be updated on the Simplfi side?
Thanks
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Same issue for me as well in case you are prioritizing based on the number of people reporting.
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Same issue here
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Ditto
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Hey everyone, we are aware of the domain change with Pennymac and have escalated this from our end. You can all follow our Alert for updates on this known issue:
Thanks!
-Coach Natalie
-Coach Natalie
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That discussion was closed on May 10
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This is the thread to follow: [removed - accuracy]
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Where can we get updates on this?
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@whenieatcheetos, thanks for posting!
You can follow our Alert for updates on this known issue:
-Coach Natalie
-Coach Natalie
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I don't understand why it's taking months for a simple URL change. As a software developer I understand different projects and priorities but things that require 5 min solutions can be prioritized as well.
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I asked PennyMac about this and they gave me the same response they used to give a few years ago when they enabled 2FA.
On behalf of Pennymac, please accept my sincere apology for the frustration this matter caused. Unfortunately, the Quicken aggregator does not allow for our 2-Factor authentication process within our security features, which is designed to protect you as our customer. Because your security is important to us, this is not something we foresee changing in the future. If you have any additional questions, please feel free to call our Customer Service at (800) 777-4001, between 5:00 AM to 6:00 PM PT, Monday through Friday and 7:00 AM to 11:00 AM PT on Saturday.I don't think this is accurate because Quicken was working with 2FA up until the domain name change.
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Who needs to fix it? Quicken or PennyMac? What are we waiting on?
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any update on ETA of a possible solution?
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Hi @Coach Natalie , The pennymac balance is still not fixed and we would like to a resolution ASAP . Since it does not update the balance the net worth is way off . Please fix this issue ASAP. Th
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@arvind, thanks for posting to the Community!
As you can see from the above discussion that I merged your post with, this is a known issue that we're actively working on. Our Alert can be followed for updates when they become available.
I hope this helps!
-Coach Natalie
-Coach Natalie
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Can we please get an update? I’m getting frustrated with this service. Mint had none of these continual issues.
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Seems we've not seen any new info from Quicken on this since May. [removed - speculation]
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Any update on this?
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How do we vote to get this fix prioritized?
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Has there been any follow up with the PennyMac team?
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Hello @Iamthailand,
We are still working on the issue. We will provide updates as they are available!
Thanks,
Coach Jon
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FYI, Connect Biller is working for Pennymac as of 08/05/2024
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I'm not seeing this work when I try?
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Simplifi's Account Connect still not working.
Connect Biller is after a recurring bill is setup. Click the recurring bill's three dots, then "Connect biller".
Hope this helps.1
