PennyMac domain change from Pennymacusa.com to pennymac.com
Good morning!
Per email notification from pennymac, they changed their domain from pennymacusa.com to pennymac.com overnight. This morning, my pennymac connection has been broken.
Please advise! Thank you!
Comments
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@Iamthailand, thanks for letting us know!
It looks like the domain change is causing an FDP-105 error, which I can see is the error you're receiving when viewing your connection attempts from our end. We got this issue escalated and created an Alert that can be followed for updates.
We appreciate your patience as we work to resolve this matter!
-Coach Natalie
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The response in under 2 hours here is brilliant! Great job! Thank you!
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I am currently getting the following error now - Care Code: FDP-163
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@Iamthailand, thanks for letting us know!
The new error is likely part of the same issue, so go ahead and continue to follow the Alert for now. I did also pass along that the issue appears to be turning into a 163 error so everyone on our end is aware.
Let us know if the issue persists after we resolve the Alert!
-Coach Natalie
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New PennyMac Loan Services, LLC login page:
https://identity.pennymac.com/users/sign_in
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@b.wilde, thanks for posting to the Community!
As you can see from the above discussion that I merged your post with, we have already reported this issue with Pennymac Home Loan Solutions. Our Alert here can be followed for updates:
I hope this helps!
-Coach Natalie
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Just curious, can the URL not be updated on the Simplfi side?
Thanks
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Same issue for me as well in case you are prioritizing based on the number of people reporting.
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Same issue here
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Ditto
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Hey everyone, we are aware of the domain change with Pennymac and have escalated this from our end. You can all follow our Alert for updates on this known issue:
Thanks!
-Coach Natalie
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