The Education Plan is returning error FDP-102 when trying to add (edited)

admarkowitz
admarkowitz Member
edited September 4 in Adding and Updating Accounts
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Can you please help me resolve this issue? Thanks!

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @admarkowitz,

    Thanks for reaching out!

    As the error states, we are unable to connect to your bank due to either the selected bank is throttling connection traffic, the bank’s website or the URL used to connect being unavailable, or the selected bank is performing maintenance on their servers. While you may be able to log into your bank’s website successfully, you’ll still receive this error in Quicken Simplifi due to Quicken Simplifi connecting to a different server.

    Typically, this error resolves itself after 24-48 hours. If you continue to receive this error after 48 hours, please let us know!

    -Coach Jon

  • admarkowitz
    admarkowitz Member

    Hi - the error is still there 5 days later. Thanks for your help!

  • Coach Jon
    Coach Jon Moderator admin

    Hello @admarkowitz,

    Thanks for letting us know and keeping us updated! To clarify, are you adding this account for the first time into Quicken Simplifi, or trying to update an existing account already in the program?

    Thanks,

    Coach Jon

  • admarkowitz
    admarkowitz Member

    Im not exactly sure what you mean, but I am trying to add my educations saving account (at theeducationplan.com) to my Quicken Simplifi for the first time, and it isnt working. And I have of course confirmed that my credentials work on the education plan site.

  • Coach Jon
    Coach Jon Moderator admin

    @admarkowitz, Thank you for confirming.

    We have gone ahead and escalated this issue. We will update you here on the status of this escalation as we receive updates ourselves going forward.

    Thanks,

    Coach Jon

    EWC - 11270733

  • admarkowitz
    admarkowitz Member

    Thank you!

  • Coach Jon
    Coach Jon Moderator admin
    edited September 13

    Hello @admarkowitz,

    Thanks for your patience. Our service provider came back with an update, and they would like for you to try connecting again in the product.

    If the problem still exists after trying again, please provide us with the following information:

    1. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
    2. A screenshot of how MFA looks when signing in on the bank's website
    3. A screenshot of how the MFA window looks in Quicken Simplifi

    Thank you,

    Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @admarkowitz,

    Just reaching out again to see if you had a chance to try connecting again in the product. Please let us know how this goes, as well as provide the prior asked-for information if the problem still exists.

    Thanks,

    Coach Jon

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