Amazon (Synchrony) appears to be down (FDP-103)

RobWilk

It's been working fine until today

Now, today, QS keeps asking me to re-enter my credentials. I verified i can login on amazon.syf.com …

There is no indication this is a known issue.

Coach Natalie

@RobWilk, thanks for reporting this issue to the Community!

To troubleshoot an FDP-103 error, please thoroughly follow these steps:

1. Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let us know how it goes!

-Coach Natalie

RobWilk

Thank You

The first thing i tried was unlinking and relinking the account just now — and it worked. It looked like the bank url is now 'syncbank.com' where before i think it was either 'syf.com' or 'amazon.syf.com', there must've been a change since i last linked.