Ally Auto Financing FDP-103

System
System Administrator admin
edited December 17 in Adding and Updating Accounts

This discussion was created from comments split from:

FDP-103 Error with Ally Bank (edited).

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  • Mike Popiel
    Mike Popiel Member ✭✭

    I too cannot connect to Ally Bank for an auto finance loan. I receive the FDP-103 error.

    Steps I have taken so far…

    I verified username/password works correctly on ally.com website and mobile app. I use a password manager and so the same information is copied and pasted. Also verified information was correct by checking "show password".

    I have attempted connecting on every bank instance on the Add your account screen.

    I have checked Ally for an app-specific password and found nothing related to it.

    I have updated my credentials and avoided using any special characters. I then verified again that it worked on the Ally bank website and mobile app.

    Any further direction and support would be greatly appreciated.

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    Thanks for reaching out, and for the information. If you could answer the following questions, this would help us:

    1. Have there been recent changes in your banking website? If there are changes, what are those?
    2. What is the exact URL you use to log in to your account (login URL)?
    3. What type of accounts are you adding (banking, investment, debt, etc.)?
    4. Please get a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
    5. Document the FORMAT of the password (NOT the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in your password (AGAIN, DO NOT request or document your actual password!). We recommend to NOT use the following special characters & < > / \.

    Feel free to send this information via DM to me!

    -Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭
    edited September 5

    Hi @Coach Jon ,


    1. No changes that I can see.
    2. https://secure.ally.com/

    3. Vehicle Loan

    4.

    IMG_4989.png

    5. x#X#XXxxxxXXx#X#XXXX

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin
    edited September 5

    Hello @Mike Popiel,

    Thanks for the information. It appears the screenshot you provided did not include the page URL we requested. Can you attach another screenshot showing the URL, please?

    Thanks,

    Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭
    IMG_4992.png
    IMG_4991.png

    I think that is what you are looking for. From the log in screen

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    I think there is some confusion regarding what is being requested. It needs to be a screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

    Please make sure to contain all the information in the screenshot. Thank you!

    -Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭
    2024-09-05.png

    Here it is.

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    Thank you! While preparing the escalation, I noticed you had a previous contact for this same issue with a support representative. It looks like they are waiting for your reply before proceeding further. You will want to reach out to your previous chat with that support rep to continue that escalation. There is no need to proceed in the community.

    Thanks,

    Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭

    Hello @Coach Jon

    I am not aware of any other communications with a support rep on this issue other than what I have communicated here in this thread. I have no other emails, messages, notifications or other threads I am participated in related to Ally connectivity issues.

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    I apologize. I confused you with a previous user in this thread. I went ahead and submitted the escalation for you. I will be sure to keep you updated on the status of the escalation here as I receive updates.

    Thanks for your patience!

    -Coach Jon

    EWC - 11266328

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    Our service provider came back with an update on this issue. They have stated that currently Auto loan accounts are not supported from Ally Bank at this time. I saw that we have an instance available called Ally Auto Financing in Quicken Simplifi. Have you tried using this instance?

    image.png

    Thanks,

    Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭

    Thanks @Coach Jon I appreciate your help and looking into this.

    Yes I have tried all instances under Ally. I suppose I will just add it in manually as a liability account for now.

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin
    edited September 10

    Hello @Mike Popiel,

    Thanks for the reply. If you could try connecting to the Ally Auto Financing instance, and provide a screenshot to us showing any error you experience, this would be helpful in determining the next steps!

    Thanks,

    Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭

    Here. I did try the actual website and I am able to log in with the same credentials.

    image.png

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Thank you, @Mike Popiel.

    I have re-escalated this issue for Ally Auto Financing this time. I will be sure to update you on the status of this issue here when I receive the information myself.

    Thanks for your patience!

    -Coach Jon

    EWC - 11271524

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    Thanks for your patience. We have received an update from our service provider stating that Ally Auto Financing is unsupported, so we have decided to escalate this a different way to research and confirm.

    If you could provide logs to us, this would be helpful in reporting this issue.

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Additionally, could you please provide the name of the account as it appears on the bank's website?

    Thanks,

    Coach Jon

  • Mike Popiel
    Mike Popiel Member ✭✭
    edited September 13

    Done report created - reference id 450329340554472705

    Account name (Sorry I forgot to add it into the Feedback)

    image.png

    @Coach Jon

    🇲🇵

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mike Popiel,

    Thank you for your patience in this matter. We have gone ahead and escalated this issue and will be sure to provide updates here as we receive more information regarding the status of the issue.

    Thanks,

    Coach Jon

    CTP-10962

  • BMak
    BMak Member

    any update? I have the same issue with Ally

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @BMak,

    When I check on CTP-10962, there aren't any updates yet. It's still showing open and in work.

    Thank you!

    -Coach Kristina

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