nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Ally Auto Financing FDP-103

System

This discussion was created from comments split from:

FDP-103 Error with Ally Bank (edited).

Find more posts tagged with

Online Banking

Comments

Mike Popiel

I too cannot connect to Ally Bank for an auto finance loan. I receive the FDP-103 error.

Steps I have taken so far…

I verified username/password works correctly on ally.com website and mobile app. I use a password manager and so the same information is copied and pasted. Also verified information was correct by checking "show password".

I have attempted connecting on every bank instance on the Add your account screen.

I have checked Ally for an app-specific password and found nothing related to it.

I have updated my credentials and avoided using any special characters. I then verified again that it worked on the Ally bank website and mobile app.

Any further direction and support would be greatly appreciated.

Coach Jon

Hello @Mike Popiel,

Thanks for reaching out, and for the information. If you could answer the following questions, this would help us:

Have there been recent changes in your banking website? If there are changes, what are those?
What is the exact URL you use to log in to your account (login URL)?
What type of accounts are you adding (banking, investment, debt, etc.)?
Please get a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
Document the FORMAT of the password (NOT the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in your password (AGAIN, DO NOT request or document your actual password!). We recommend to NOT use the following special characters & < > / \.

Feel free to send this information via DM to me!

-Coach Jon

Mike Popiel

Hi @Coach Jon ,

1. No changes that I can see.
2. https://secure.ally.com/

3. Vehicle Loan

5. x#X#XXxxxxXXx#X#XXXX

Coach Jon

Hello @Mike Popiel,

Thanks for the information. It appears the screenshot you provided did not include the page URL we requested. Can you attach another screenshot showing the URL, please?

Thanks,

Coach Jon

Mike Popiel

I think that is what you are looking for. From the log in screen

Coach Jon

Hello @Mike Popiel,

I think there is some confusion regarding what is being requested. It needs to be a screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please make sure to contain all the information in the screenshot. Thank you!

-Coach Jon

Mike Popiel

Here it is.

Coach Jon

Hello @Mike Popiel,

Thank you! While preparing the escalation, I noticed you had a previous contact for this same issue with a support representative. It looks like they are waiting for your reply before proceeding further. You will want to reach out to your previous chat with that support rep to continue that escalation. There is no need to proceed in the community.

Thanks,

Coach Jon

Mike Popiel

Hello @Coach Jon

I am not aware of any other communications with a support rep on this issue other than what I have communicated here in this thread. I have no other emails, messages, notifications or other threads I am participated in related to Ally connectivity issues.

Coach Jon

Hello @Mike Popiel,

I apologize. I confused you with a previous user in this thread. I went ahead and submitted the escalation for you. I will be sure to keep you updated on the status of the escalation here as I receive updates.

Thanks for your patience!

-Coach Jon

EWC - 11266328

Coach Jon

Hello @Mike Popiel,

Our service provider came back with an update on this issue. They have stated that currently Auto loan accounts are not supported from Ally Bank at this time. I saw that we have an instance available called Ally Auto Financing in Quicken Simplifi. Have you tried using this instance?

Thanks,

Coach Jon

Mike Popiel

Thanks @Coach Jon I appreciate your help and looking into this.

Yes I have tried all instances under Ally. I suppose I will just add it in manually as a liability account for now.

Coach Jon

Hello @Mike Popiel,

Thanks for the reply. If you could try connecting to the Ally Auto Financing instance, and provide a screenshot to us showing any error you experience, this would be helpful in determining the next steps!

Thanks,

Coach Jon

Mike Popiel

Here. I did try the actual website and I am able to log in with the same credentials.

Coach Jon

Thank you, @Mike Popiel.

I have re-escalated this issue for Ally Auto Financing this time. I will be sure to update you on the status of this issue here when I receive the information myself.

Thanks for your patience!

-Coach Jon

EWC - 11271524

Coach Jon

Hello @Mike Popiel,

Thanks for your patience. We have received an update from our service provider stating that Ally Auto Financing is unsupported, so we have decided to escalate this a different way to research and confirm.

If you could provide logs to us, this would be helpful in reporting this issue.

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Additionally, could you please provide the name of the account as it appears on the bank's website?

Thanks,

Coach Jon

Mike Popiel

Done report created - reference id 450329340554472705

Account name (Sorry I forgot to add it into the Feedback)

@Coach Jon

Coach Jon

Hello @Mike Popiel,

Thank you for your patience in this matter. We have gone ahead and escalated this issue and will be sure to provide updates here as we receive more information regarding the status of the issue.

Thanks,

Coach Jon

CTP-10962

BMak

any update? I have the same issue with Ally

Coach Kristina

Hello @BMak,

When I check on CTP-10962, there aren't any updates yet. It's still showing open and in work.

Thank you!

iakoubtchik

Has there been any movement on this issue? Also, having the same problem adding an Ally Auto account

Coach Jon

Hello @iakoubtchik,

It looks like our product team is still working on this issue when I look on our side. We will be sure to post here when we have more information.

-Coach Jon

Coach Jon

Hello everyone!

We are aware of this known issue and do have an alert up in the community that you can follow for updates while our product team works to resolve the issue:

https://community.simplifimoney.com/discussion/12350/new-05-06-25-allybank-returns-fdp-103-error

We will be sure to post there when we receive new information. Thanks for your patience!

-Coach Jon