iPad & Android Tablet Support: Share your feedback here!

RobWilk

Yes, I even decided to meet with a professional this week (via "Google Meet") on iPad, and shared my screen with them remotely and we used the new Quicken iPad App to review recent spending and finances - it worked out great. They were on a laptop remotely, and were able to zoom in to read stuff that was too small for them (I couldn't pinch to zoom on my end, which is fine, as I could read it). (They had a lower res screen.)

Jlexky

I am using Simplifi on my iPad. Sometimes when I open the mobile app, Simplifi goes straight to my data without first asking for a password, even though I have previously signed out. This happens sporadically and I am unable to identify a pattern to this. Any thoughts?

Coach Natalie

@Jlexky, thanks for reaching out to the Community!

I went ahead and merged your post with our feedback thread for the newly added iPad support. With that, to troubleshoot the issue you're experiencing, I'd suggest uninstalling and reinstalling the Quicken Simplifi Mobile App on your iPad to see if doing so clears things up moving forward.

Please let us know how it goes!

-Coach Natalie

RobWilk

@Jlexky The mobile app (in general) does not prompt you for a password once you've signed in, unless you went into the setting menu (I believe by clicking your little profile icon) and turning on touchid/faceid.

Jlexky

Thank you for replying so quickly. I have turned on “Use Face ID” in settings as you suggested and will see if that works. Thanks, again.

Jlexky

So, now that I have set “Use Face ID,” when I sign out i get this message. I don’t understand why my “passcode and Touch ID settings” would reset. That seems to defeat the purpose of using Face ID. (BTW, I am using the Q app on my iPad that is updated with the latest iPadOS.)

DannyB

Is there a way to customize the dashboard layout in the Android tablet app?

Jlexky

@Coach Natalie as you suggested I uninstalled and reinstalled the Simplifi app on my iPad. Sign on is requiring a password every time now. I’ll let you know if the problem of not requiring a password recurs. Thanks for your help!

Jlexky

@Coach Natalie, Simplifi is still opening without presenting the sign-in screen. This still happens intermittently even though I have re-installed the application. I hope someone is looking into this as, for me, this is a security risk. I may have to uninstall the application and just use the web version of Simplifi. Thanks for looking into this!

Coach Natalie

@Jlexky, thanks for the reply!

To clarify, are you manually signing out of the Quicken Simplifi Mobile App on your iPad before closing it? If so, can you outline the actions you take to do so? Also, do you use the Quicken Simplifi Mobile App on a mobile device at all? If so, do you perform the same actions to "sign out"? And does the issue occur there as well, or is it specific to your iPad?

-Coach Natalie

Jlexky

This issue occurs on my iPad with the latest version of iOS. I select Dashboard, then the Profile icon in the top right corner. Next I select sign out. Then I select sign out again in the pop-up window. I close the Simplifi app. Next I open Simplifi. Sometimes it opens without providing the sign-in screen. Other times it does require sign-in. I experience this only on my iPad using Quicken Simplifi Mobile App. Hope this helps.

Coach Natalie

@Jlexky, thanks for confirming!

I think we'll need to file a ticket for what you're seeing so our product team can review the behavior. To do so, please provide the following additional details:

1. The Make, Model, and OS of your iPad.
2. The version and build of the Quicken Simplifi Mobile App on your iPad (this should be available in the Profile menu).

Please also submit your logs via the 'Send Feedback' option on the Quicken Simplifi Web App:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Natalie

Jlexky

@Coach Natalie. Thanks for following up on this. It seems that this issue has resolved. So, at this time, we should close this out. I appreciate your help with this.

-Jerry