TruStage 401(k) (CUNA Mutual Plan) FDP-102 (edited)

Fred Volkman

I have been getting an FDP-102 error on my TruStage 401(k) account for the last five days. This is an existing account, and I am trying to update the account. I have been able to access the account through the financial institution's web portal. There has not been a change to the login credentials, and the credentials already worked with Simplifi previously.

Thanks!

Coach Jon

Hello @Fred Volkman,

Thanks for reaching out! As the error states, we are unable to connect to your bank due to either the selected bank is throttling connection traffic, the bank’s website or the URL used to connect is unavailable, or the selected bank is performing maintenance on their servers. While you may be able to log into your bank’s website successfully, you’ll still receive this error in Quicken Simplifi due to Quicken Simplifi connecting to a different server.

Typically, this error resolves itself after 24-48 hours. Since you have been experiencing this for longer than that time, you will want to try resetting your account connection.

Let us know if this works for you!

-Coach Jon

Fred Volkman

@Coach Jon

Thank you for your response! I walked through the instructions for resetting the account connection, and this did NOT resolve the issue. I am receiving the same message as before:

"We are unable to connect to (my 401(k) account) at this time. Please try again later. Care Code: FDP-102

Coach Jon

Hello @Fred Volkman,

Thanks for letting us know. The next thing I would suggest is to see if a fresh new connection will work here. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

Thanks,

Coach Jon

Fred Volkman

@Coach Jon

I did make the account manual, but was not able to Add Account using the flow for a fresh connection. Same error message as before (We are unable to connect to CUNA Mutual Plan - Benefits For You at this time. Please try again later.
Care Code: FDP-102)

I thing that I did notice is that the web portal page as a different URL (https://federation.trustage.com/as/authorization.oauth2?response_type=code&client_id=pa_b2b_benefits_for_you&redirect_uri=https%3A%2F%2Fwww.benefitsforyou.com%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoiUm9GemlndUJpR3NubzVjSHNGZmIzeUxaZXhFIiwic3VmZml4IjoibEptM2dhLjE3MjY5NjQ3OTkifQ..kTd0nBvjaq2T1PjyPjaBjg.9rWDoxH3y_F41EunCKsqCbwuxXc7PtkybOunI7O0T6M_Aj1U6BgZ4k4f5gL_a5TMmcvKnWsu7FRHtckOygErI9R1eW5D-zTvK3j6eZr-ShE.l3bAq-GxfbekI0AMu_Kh7Q&nonce=Ra2XCzD1Zfr4f06qDe8RlxwuFnN0puc3or7nBb6YreI&acr_values=B2XBFYOktaComp&scope=openid%20profile%20address%20email%20phone&vnd_pi_requested_resource=https%3A%2F%2Fwww.benefitsforyou.com%2Fparticipant%2Fhome&vnd_pi_application_name=www.benefitsforyou.com+%2F+443)

This may be the cause of the error message. Maybe not. But wanted to forward you the URL for consideration.

Thanks!

~ Fred

Coach Jon

Hello @Fred Volkman,

Thanks for letting us know. Can you please provide a screenshot of the error shown in Quicken Simplifi to better assist us? Additionally, can you also provide the name of the bank as shown in Quicken Simplifi?

Thank you,

Coach Jon

Fred Volkman

@Coach Jon

The name of the bank is "CUNA Mutual Plan - Benefits For You" This is the portal for my 401(k) account.

Regards,

~ Fred

Coach Jon

Hello @Fred Volkman,

Thanks for the reply. After further research, I noticed that there is another instance available that also links to TruStage. Have you tried this instance to see if it works for you?

Please let us know,

Coach Jon

Fred Volkman

@Coach Jon

Yes, I have tried that instance available, and this is a link to the main CUNA Mutual website (Note: CUNA Mutual has been renamed as TruStage). When I try to go to the web portal for www.cunamutual.com, and I select that I am trying to get to the 401(k), it redirects to the URL that I provided to you earlier (https://federation.trustage.com…..).

[removed screenshot - privacy]

Regards,

~ Fred

Coach Jon

Hello @Fred Volkman,

Thank you for the information. I have gone ahead and escalated this issue. We will be sure to post updates on the status of this issue here as we receive new information.

Thanks for your patience!

-Coach Jon

EWC - 11286817

Coach Jon

Hello @Fred Volkman,

I have an update regarding your issue from our service provider. They would like for you to try connecting again to determine if the issue is resolved.

Let us know how that goes!

-Coach Jon

Fred Volkman

@Coach Jon

Unfortunately, there has been no resolution with the issue. ~Fred

Coach Jon

Hello @Fred Volkman,

Thanks for the information. I have gone ahead and resubmitted the escalation. I will keep you updated on the status going forward.

Thanks for your patience!

-Coach Jon

EWC - 11286817

Coach Jon

Hello @Fred Volkman,

I am back with an update on the issue. We have gone ahead and created an alert for this issue that you can follow for updates here:

https://community.simplifimoney.com/discussion/10284/new-09-24-24-cuna-mutual-plan-returning-a-102-error

We will be sure to post updates on the status of the issue there as we receive new information going forward.

Thanks for your patience!

-Coach Jon

Fred Volkman

@Coach Jon

Do you happen to have a status update?

Regards,

~ Fred

Coach Kristina

Thank you for the follow-up,

When I check on the issue, I can see that it is still in work and there is currently no ETA on a resolution. If you haven't already done so, I recommend bookmarking the alert from @Coach Jon's earlier post, since any updates, once available, will be posted to that alert.

Thank you!

hbreneman

CUNA rebranded and has updated their SSO. This is a fairly routine event, I’m kind of shocked that the Quicken team doesn’t have a standard process to handle this.

Daddio_Kev

FYI - I'm using Quicken Classic and have the same investment. Same thing happened once they switched to Trustage. I know this is Simplifi but googling led me to this. I was thinking about switching to simplifi to see if it would better and sadly it doesn't. I did recently [removed] and it connects all my accounts including my 401k buy CUNA now Trustage! My guess is banks, CU's, investments are starting to support plaid and MX more along whereas Quicken/Simplifi still supports older connections even thought it may be a tad more reliable. But what's the point if it won't connect in the first place!